Taking Hewlett-Packard India to Court

[narangz]

Originally Posted by gcbeldar

Hey all, I am also suffering with V3425AU laptop, CPU temps reads 65C with load it reaches 90C, One some replacement done by HP sevice centre, still temp reads 65C idle and 90C with load.

Mine temperatures after more than two hours of normal usage:
GPU- 87
CPU-57

It's summer time, I must add. But it's too hot!

[koolbluez]

I too faced a lot of probs from a HP service centre at Bangalore.
I have adequate knowledge on my lappie... and pointed out that my dvd writer is faulty... but those guyz were just adamant that the os is at fault. after a week of repairs (for a crashed vista ultimate 64bit) and "writer testing", they gave me the lappie. Thankfully I checked it's "writing skills" there itself and showed them the problem again.. after they installed the OS fresh. They were still blaming the os..... another week of testing... (and a suggestion from my side to check with another dvd writer!!!) l8r, they pointed out that the drive was faulty (check out the loop) and took another week to get a new dvd writer installed.
Loss = 2-3 weeks of my precious lap time

Another news I got....
HP will not install the OS from now on. We will have to bring in an original OS disc (even if we purchased the system with the OS as a legal addition in the package) when bringing for repairs. I bought my 17" (now is there a coincidence here) HP 9311TX for ~100000 (last June) because of it's extraordinarily good display and Vista Ultimate 64bit OS combo. And now they want me to buy an original OS disc and (to top it all).. take it to them for installation (and replication). Now why did I pay that premium for my lappie? I expect a full software service in the service period.

Real pissed off with the guyz here. They r not even good in their own fields.... all rut maarke aaye lagte hain... following standard protocol.... of debuggin.... even when the answer is staring them in their face.... loonies...

[koshyjohn]

Originally Posted by narangz

Mine temperatures after more than two hours of normal usage:
GPU- 87
CPU-57

It's summer time, I must add. But it's too hot!

CPU temperatures are normal but the GPU is a little on the higher side.

Originally Posted by koolbluez

I too faced a lot of probs from a HP service centre at Bangalore.
I have adequate knowledge on my lappie... and pointed out that my dvd writer is faulty... but those guyz were just adamant that the os is at fault. after a week of repairs (for a crashed vista ultimate 64bit) and "writer testing", they gave me the lappie. Thankfully I checked it's "writing skills" there itself and showed them the problem again.. after they installed the OS fresh. They were still blaming the os..... another week of testing... (and a suggestion from my side to check with another dvd writer!!!) l8r, they pointed out that the drive was faulty (check out the loop) and took another week to get a new dvd writer installed.
Loss = 2-3 weeks of my precious lap time

Another news I got....
HP will not install the OS from now on. We will have to bring in an original OS disc (even if we purchased the system with the OS as a legal addition in the package) when bringing for repairs. I bought my 17" (now is there a coincidence here) HP 9311TX for ~100000 (last June) because of it's extraordinarily good display and Vista Ultimate 64bit OS combo. And now they want me to buy an original OS disc and (to top it all).. take it to them for installation (and replication). Now why did I pay that premium for my lappie? I expect a full software service in the service period.

Real pissed off with the guyz here. They r not even good in their own fields.... all rut maarke aaye lagte hain... following standard protocol.... of debuggin.... even when the answer is staring them in their face.... loonies...

I know what you are talking about but there's no choice but to go along with their troubleshooting steps. They have the habit of often denying there is a problem at all unless you are savvy enough to prove it without a doubt.

Since you have a model that has a design defect that will cause it's screen casing to crack, I suggest that you visit: http://www.notebookhingecrack.com
(Mine cracked and I got it replaced under warranty)

Didn't you get a HP recovery disc? Weren't you able to create one from within the preinstalled OS? Such a disc is useless to many of us but HP uses it as part of their troubleshooting to isolate hardware faults from software. If you neglected to create it, well you can't really blame them.

Since you bought the system for around the same time I did for around the same cost I did, I would like to know what configuration you got. The only difference between our purchases was that I bought it abroad.

[koolbluez]

Originally Posted by koshyjohn

Since you have a model that has a design defect that will cause it's screen casing to crack, I suggest that you visit: http://www.notebookhingecrack.com
(Mine cracked and I got it replaced under warranty)

Now... u got me tensed.... warranty was for 1 year.. expired recently

Originally Posted by koshyjohn

Didn't you get a HP recovery disc? Weren't you able to create one from within the preinstalled OS? Such a disc is useless to many of us but HP uses it as part of their troubleshooting to isolate hardware faults from software. If you neglected to create it, well you can't really blame them.

I'm good enuf to repair my lappie myself yaar... the software side of it, of course.
Did the recovery disk and other recovery methods already. The discs work great.... but the prob returned again the next time i while copying disc image back.... using acronis (). Repeted errors.... i dont suppose it's got anything to do with the software/discs/OS.... it might b harddisk problem... but a sector scan gave no probs. Mayb I'm wrong... and acronis might b the trouble-maker... but didnt do a complete check.... too lazy & bc to troubleshoot..... right now... I'm presently ignoring it.

Originally Posted by koshyjohn

Since you bought the system for around the same time I did for around the same cost I did, I would like to know what configuration you got. The only difference between our purchases was that I bought it abroad.

Mine is the DV9311tx.... C2Duo T5500 1.67GHz, 2GB DDR2 RAM, 2*160GB 5400rpm harddisks, GeForce GO 7600 (no updated drivers available ), 17" WXGA HD ultrabrightview screen and not to forget mentioning.... Vista Ultimate 64-bit
Almost similar specs as yours... except for the processor, hard disk, display and OS.

[koshyjohn]

Originally Posted by koolbluez

Now... u got me tensed.... warranty was for 1 year.. expired recently

I'm good enuf to repair my lappie myself yaar... the software side of it, of course.
Did the recovery disk and other recovery methods already. The discs work great.... but the prob returned again the next time i while copying disc image back.... using acronis (). Repeted errors.... i dont suppose it's got anything to do with the software/discs/OS.... it might b harddisk problem... but a sector scan gave no probs. Mayb I'm wrong... and acronis might b the trouble-maker... but didnt do a complete check.... too lazy & bc to troubleshoot..... right now... \
I'm presently ignoring it.

Mine is the DV9311tx.... C2Duo T5500 1.67GHz, 2GB RAM, 2 160GB harddisks, GeForce GO 7600 (no updated drivers available ), 17" HD ultrabrightview screen and not to forget mentioning.... Vista Ultimate 64-bit
Almost similar specs as yours... except for the hard disk, display and OS.

Since it is a design defect, they will fix it for you for free if you show that you are aware of it and you are prepared to fight with them a bit. Contact me if you ever reach such a situation and they ask you pay for it saying it's your fault.

Difference in specs:
C2D T7200 2GHz 4 MB L2 cache
120Gbx2
512 MB dedicated 7600 (i don't know what you have since you didn't mention - you can get drivers at http://laptopvideo2go.com/)
Standard Brightview
Vista Home Premium 32 bit - lucky guy with Ultimate

I have a High Definition DVDROM drive - the kind that reads those 15/30GB discs - which lost against Bluray, didn't think it would back then .

I've never seen an Ultra brightview but I've read that multimedia looks amazing. Personally I find that even standard brightview a strain on my eyes when I program/read documents - I usually reduce brightness a lot.

[great_manish]

my roomie has been facing exactly the same problem with his compaq lappy...but he wont go to court...he's too scared of all that...

[narangz]

^^ That's the reason companies think they are the king in India.

[george101]

has any1 had such experience from DELL??? coz am planning to get one soon...

[abhishek_del]

hi! i had faced a similar problem with my HP PC which I purchased about 4 years ago...I had to get new copy of recovery cds after warranty expiration which costed me arnd 1500...yet i faced so many problems getting the cds with lot of tym wasted in calls

and uselessly hopping to customer care center only to return empty handed...it ws a pissing off experience n i hav decided to gt a dell lappy in a month n ditch my hp pc

[koshyjohn]

I hate to dig up an old thread but this is highly relevant.

I won the case against HP. You can view a scanned copy of the consumer court judgment at my website (DOC format). Basically HP owes me Rs.96,000 in cash or kind and the order is supposed to be executed by the first week of December.

Link to the whole ordeal: http://www.koshyjohn.com/hp
Just the judgment: http://www.koshyjohn.com/hp/docs/ccjudgement.doc

I hope this encourages those of you who are in similar situations to exercise your rights as a consumer.

[desiibond]

That's great news dude. Congratulation!!!

[JAK]

hey.... cool.. congrats..
have the HP guys given u a new laptop.....???

[MetalheadGautham]

congratulations. badhai ho!
and yeah, this time, opt for cash over laptop and get something else.

[Faun]

its been a long time since I heard something like this, congrats.

[ThinkFree]

Congrats..

[azzu]

yeah Congo Bro...
customers are the Real kings

[thewisecrab]

Great Going
You are an example of the saying "Consumer is King"
enjoy the green

[talkingcomet]

wow pal!!
gr8 news!

[victor_rambo]

Congratulations!
But do you think they will take the order seriously. Even though its 'legally binding', what are your options if they default on payment? File another case?

Anywayz, get your compensation and then let us know. I think this should be published by as many bloggers, to a extent that HP laptop reviews brings this case among the TOP 5 results in Google and yahoo!

[Kl@w-24]

Whoa!! Such things can happen in real life too??? Congrats!

[koshyjohn]

The main reason I am making sure this gets due publicity is to ensure that such things don't happen unnecessarily. Not everyone will be able to spare time and energy on such matters. I think HP thought I would be one of them.

When I tried looking for precedents of cases against HP in India, I never found anything. Now that I've won, this should serve as encouragement to others in similar situations.

HP may not honour the judgment but that would be contempt of court and that can cause serious problems for them - not to mention a significant drop in credibility. I am prepared to take it further to civil court if it comes to that.

I will not back down now. Not with the massive inconvenience this has caused me over a period of close to a year and a half.

[harryneopotter]

its super coool dude .... those ppl should know whom they are dealing with ... a nice example set by you ... Congrats ...

[mediator]

You shud give your story to citizen journalist on CNN-IBN for their further glorification. And Congos buddy.

[victor_rambo]

Originally Posted by mediator

You shud give your story to citizen journalist on CNN-IBN for their further glorification. And Congos buddy.

+1

[koshyjohn]

The problem with me spearheading this is that I can become the target of a defamation suit and that's far more trouble than it's worth. I can openly put out information regarding the case and try to inform others but if I do too much to spread it, doing things I cannot later take back if required, then I can get into serious trouble.

But people passing on what they've heard causes no problems for them since genuine reporting is not a crime. So whoever's reading this, if you've got a blog, website or internet community, please link to http://www.koshyjohn.com/hp with a short description (or a long one ) for your readers.

I think I should wait till HP honours their part of the judgment before I think of proceeding further... Of course, I'll be making way more noise if they stall and act unprofessionally..

[ico]

Congrats.

BTW can I sue BSNL for giving the people of Gurgaon very very high pings to game servers (infact every computer out of India) compared with the other parts of India??

We get 600ms pings to Hong Kong most of the time and other BSNL subscribers (from other parts of India) get 160ms at max.

I had perhaps called the NIB people and they said, "Thik ho jayega" jo ki abhi tak "huya nahi".

[Indyan]

Congrats man

[Faun]

done

Originally Posted by koshyjohn

So whoever's reading this, if you've got a blog, website or internet community, please link to http://www.koshyjohn.com/hp with a short description (or a long one ) for your readers.

[manishjha18]

hey koshyjohn how to do we register a complaint--where i the site i have to register complaint

[koshyjohn]

There is no website where you can register. You will have to call them up at 1-800-11-4000. You can get local addresses of their offices at: http://www.ncdrc.nic.in/

In the first instance, they will put you in touch with higher people within the concerned company who have more power to negotiate and solve problems.

In the second instance, you will be asked to formally file a complaint at your local NCDRC office. You will be required to produce evidence for every statement you make. If you say you handed over your laptop on 09-11-08, you must have a receipt to that effect, etc.