Creative Sparks Customer Revolt When It Tries To Silence Third-Party Programmer

W i d e S c r e e N · 01-04-2008, 08:33 AM

Creative Labs Slams Door on User-Modded Vista Drivers

Quote:

Posted by Hilbert Hagedoorn, March 30, 2008 - 11:58 PM

Let's face the truth here, personally I haven't had to experience the problems Creative Labs users have been having on Windows Vista. However, the sound cards, which work fine on Windows XP, yet lose some functionality on the new Vista operating system.

Forum member Daniel_K made some modifications to the code used to run the sound cards, and released drivers of his own that allowed Creative Labs users to take full advantage of their sound cards on Vista.
Daniel Kawakami has been modding Windows Vista drivers for Creative Labs products. While Creative Labs insisted that features such as Decoding of Dolby Digital and DTS signals and DVD-Audio which worked fine in WinXP, would not work on Vista.

Daniel_K was recently able to "fix" many drivers, enabling the "incompatible" features as well as fixing some bugs. He made a few mistakes, however, as in asking for donations. Making a profit off his modded drivers was asking for trouble.

Now Daniel_K probably shouldn’t have sought donations for his work - that’s the main thing that most likely attracted attention to his efforts. But otherwise, he was only trying to ensure that other users like himself were able to get their sound cards to work properly on the sometimes-unstable Vista OS.

On Friday Creative Labs put a stop to the driver modding, by posting the following on their forums, as well as removing links to his modded drivers.

Daniel_K:

We are aware that you have been assisting owners of our Creative sound cards for some time now, by providing unofficial driver packages for Vista that deliver more of the original functionality that was found in the equivalent XP packages for those sound cards. In principle we don't have a problem with you helping users in this way, so long as they understand that any driver packages you supply are not supported by Creative. Where we do have a problem is when technology and IP owned by Creative or other companies that Creative has licensed from, are made to run on other products for which they are not intended. We took action to remove your thread because, like you, Creative and its technology partners think it is only fair to be compensated for goods and services. The difference in this case is that we own the rights to the materials that you are distributing. By enabling our technology and IP to run on sound cards for which it was not originally offered or intended, you are in effect, stealing our goods. When you solicit donations for providing packages like this, you are profiting from something that you do not own. If we choose to develop and provide host-based processing features with certain sound cards and not others, that is a business decision that only we have the right to make.

Although you say you have discontinued your practice of distributing unauthorized software packages for Creative sound cards we have seen evidence of them elsewhere along with donation requests from you. We also note in a recent post of yours on these forums, that you appear to be contemplating the release of further packages. To be clear, we are asking you to respect our legal rights in this matter and cease all further unauthorized distribution of our technology and IP. In addition we request that you observe our forum rules and respect our right to enforce those rules. If you are in any doubt as to what we would consider unacceptable then please request clarification through one of our forum moderators before posting.

Phil O'Shaughnessy
VP Corporate Communications
Creative Labs Inc.