Intel Support Directs me to use DDR-II in DDR based board !!

[Choto Cheeta]

Hey all Digit User,

See what is the knowledge level in side of Intel Support it self, as I have an issue with one of our D915GAV, a DDR based board, so I sent is back to intel support for replacement...

Now they found some issue with Memory controller, they called me up and said that may be the RAM used (ZION 400MHz) was not supported by Intel, so i ask them to send me the supported list of RAMs

This is what I get, My motherboard is D915GAV and this is what intel writes,

(Note I have removed the Board serial number and few private details.)

Originally Posted by Intel Support

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Case: 7xxxxxx
Product: D915GAV xxxxxxxx Cxxxx-xxxx
Issue: Tested Memory list

Hello Saurav,

Greetings from Intel Customer Support.

Saurav, as per our telephonic conversation I am providing you the link where you can find the tested memory list for your motherboard. The list is for DG965SS motherboard, but it can be used for D915GAV motherboard also. Please refer to the following link:

http://support.intel.com/support/mot...600.htm#tested

For further concerns please feel free to contact us on 000-00000000 or write to us at 00000000000@0000000.000.intel.com.

Thank you for using Intel products and services.

Subhajit
Intel Technical Customer Support Engineer - Asia Pacific
Channel Warranty Program
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Read the Bold part and see what they are writting !!! Intel Support actually directed me to use DDR-II Based RAM with D915GAV in writting !!!

I am speach less....



Any comments ??

Edit

Its not a support misstake any more, read their Official Test Setup..

http://download.intel.com/support/mo...pgn_sy_mlp.pdf

Read more

[Quiz_Master]

What?????
Do they even know what they are talking about....
DDR2 ram on a DDR based motherboard.

OK here is the suggestion... for anyone from Intel reading this.
Sack that person, pick anyone from Digit forum and make him a Technical Support Guy.
I mean even a "kiddo in tech" like me know its not possible.

[nishant_nms]

ha ha ha
jerks are everywhere

[iMav]

btw im looking at the email id ... what a wierd id ... or cheeta did u change it

[Choto Cheeta]

@iMav

Originally Posted by Me

(Note I have removed the Board serial number and few private details.)

Yes may be privacy issue could come up therefore Edited that !!

[iMav]

^^ how thoughtful

[navjotjsingh]

This case seems to be of the overworked Intel guys!! Intel wake up before AMD Does.

[src2206]

That fellow of intel must be an Original white American [not the aboriginals], or the converted one [brown on top and star and stripes inside]

A real "moron"

[gary4gar]

@Choto Cheeta
have u contacted him again??
he made a big blunder has he realized it?
after all he need know what he has done

[kalpik]

Why dont you escalate it higher! Or sue them for causing you mental agony while trying to fit a DDR2 ram into your DDR slot

[Dark Star]

Two words Intel Sucks ... ..:@ See now DDr2 are maturing and they are shifting to DDr 3 wth .. They what they do with that :X pretty annoying DDr3 are costing bombs and they are supporting it.. while knowing the fact that still people are stucked in DDR specially in our country.. Well 1 willll not face suck kinda difficulty with AMD

[azaad_shri75]

they make fools of themselves, last for same board, it was not detecting sata hdd, when I contacted intel support, what they said you will be surprised,its because of cpu and they were asking me for details of the cpu fan and others , and they were also telling that it happens due to pirated software, which I dont prefer

[s18000rpm]

Originally Posted by Shashwat Pant

Two words Intel Sucks ... ..:@ See now DDr2 are maturing and they are shifting to DDr 3 wth .. They what they do with that :X pretty annoying DDr3 are costing bombs and they are supporting it.. while knowing the fact that still people are stucked in DDR specially in our country.. Well 1 willll not face suck kinda difficulty with AMD

dude if Intel still stays with DDR/DDR2, then again you'll curse them of being "far behind AMD".

btw Intel doesnt force you to buy DDR3 m/b. does it?

right now DDR2 are dirt-cheap, so will be DDR3 in a year or two, coz DDR4 is on its way.

anyways its not Intel that sucks, its the Intel's Customer Service

look at C2D proc. , a revolution.
===================

@Choto ji, do try to contact that guy & tell him of his mistake.

[Dark Star]

^^ Its not abt evolution.. Its a part . . but see Upcoming Dual/Quad Penryn will be bottle necked by DDR2 cause they need higher bandwidth than DDR2 .. so a person having Penryn dream like me Have to buy DDR3 for performace for that killer price

[s18000rpm]

by the time those proc. become affordable, even DDR4 RAM will be f***-cheap ( <- Vimal/Arsenal_Gunners's copyrighted word).

btw if you can afford a Penryn (~ $999), then i think you can definetly afford DDR3/4...

[Dark Star]

^^ one word Lolz

[Sukhdeep Singh]

HAHA, here is my Story.

For 2 weeks now, i am unable to update BIOS on my DG965WH. Each time, support team asks me to trick1 and i reply that it doesnt work....new trick2 and that doesnt work either so i reply back agian. Another guy replies with Trick1 and there is chain of this since 3 weeks now.

My Email goes like RE:RE:RE:RE:RE:RE:RE:RE:RE:RE:RE:RE:RE:

[fun2sh]

customer care people are real stupids

[prateek_san]

they gone mad.....after the C2D success .....

[ssk_the_gr8]

hopelss customer service

[Choto Cheeta]

Here is their Official Test Report...

Download PDF !!!!

read they are really using DDR-2 with DDR Connector !!!

Am I mad or really Intel dudes have invneted some thing new trick to use DDR-II with DDR Based board ??

as after the email I have tried to use DDR-II in our rest of the D915GAV Fleet, and they dont fit in, if u try hard u will damage the RAM...

but read i their Report they are stating the used DDR2 533MHz with DDR connector



now its no more in just support level... !!! Higher guys too some how run DDR-II in DDR Connector !!!



and how the hell they Find a 240pin DDR connector ?? as DDR2 are suppose to be 240pin where as DDR connectors are 184pin !!!!

[navjotjsingh]

Originally Posted by Choto_Cheeta

and how the hell they Find a 240pin DDR connector ?? as DDR2 are suppose to be 240pin where as DDR connectors are 184pin !!!!

maybe they invented one for self use.

[fun2sh]

Originally Posted by Choto Cheeta

Here is their Official Test Report...

Download PDF !!!!

read they are really using DDR-2 with DDR Connector !!!

Am I mad or really Intel dudes have invneted some thing new trick to use DDR-II with DDR Based board ??

as after the email I have tried to use DDR-II in our rest of the D915GAV Fleet, and they dont fit in, if u try hard u will damage the RAM...

but read i their Report they are stating the used DDR2 533MHz with DDR connector



now its no more in just support level... !!! Higher guys too some how run DDR-II in DDR Connector !!!



and how the hell they Find a 240pin DDR connector ?? as DDR2 are suppose to be 240pin where as DDR connectors are 184pin !!!!

: shock:

my goodness. wats happenin. hav they gone mad mad. how can they insert it into ddr connector.

[Quiz_Master]

I allready told you... They are gone made bananas....

There is no such things as DDR2 to DDR adapter.
And as far as I know they dont even have it.
Again a request to any Intel Big Guy who might read it.
Sack your technical support guy, and make me a support guy.
Atleast I know what is the difference between DDR and DDR2 memory module.

[Choto Cheeta]

Sack your technical support guy, and make me a support guy

Its no more in support level any more,

read the PDF this comes from Product Development and Testing teams and their Test setup results !!!

[Sukhdeep Singh]

Yahaa bhi safarashi baharti kiye hoye hain...DAMN !

[Choto Cheeta]

Originally Posted by sukhdeepsinghkohli

Yahaa bhi safarashi baharti kiye hoye hain...DAMN !

What ?? Didnt get u

[blackpearl]

Originally Posted by Choto Cheeta

Its no more in support level any more,

read the PDF this comes from Product Development and Testing teams and their Test setup results !!!

Maybe a top secret project by Intel - developing a DDR-DDR2 converter.

[vish786]

their is nothing to make fun off it... everybody does silly mistakes

[Choto Cheeta]

their is nothing to make fun off it... everybody does silly mistakes

The question is not about fun, but rather view it from the angle as, see in the Product test **** also, as with Intel WHQL too they have some how used DDR-II 533 MHz with a 240pin DDR connector in D915GAV...

but DDR connectors are 184pin

also in the board D915GAV there are 4 DDR 184pin connector !!! so no chance of using a 533 MHz 240pin DDR-II, yet Intel some how manage to use and run DDR-II modules