"Airtel Fair Usage Policy" Limits on Unimited Broadband!

[gaurav_indian]

Originally Posted by comp@ddict

Wasn't aware sry.

Tab toh airtel hi best choice hai, cuz MTNL's service AFAIK is not satisfactory.

MTNL is good.I havent faced any problems.I am using it for the last 2 years or so.

[din]

Limits on unlimited connection ? WOW, what an idea !!!!!!

Using BSNL and VSNL unlimited connections, I really hope they do not implement such nice ideas !

[confused!!]

How to measure downloads volume???

[comp@ddict]

Use bitmeter ^^^

Thnx gaurav btw.

[stellarbpo]

Thanks for the information.

[pulkit_aga]

here is the link for the unfair usage policy

http://www.airtel.in/applications/xm...age_Policy.pdf

finally now its official and public

[BlackScorpion]

Infering from the Airtel Fair Usage Policy it is understandable that :-

1."a small number of users" are those who use more than a mere 10-13% of data usage.
2. "A generous usage level is" = 10-13% data usage.
3. Slow speeds 128/256/384kbps can impair Airtel's network performance.
4. A data usage of more than 10-13% will result in customer being penalised by reduced speeds by upto 50%.

In the age of Gbps and Mbps, Airtel reduction of speeds by 50% in 128/246/348kbps plans that impairs Airtel's network performance, it is safe to conclude that Airtel is unfit to provide ISP service in India.

Airtel has no right to be a internet traffic cop

[mavihs]

Good thing i changed!!!
this is such a sad thing Airtel is doing!!!

In the age of Gbps and Mbps, Airtel reduction of speeds by 50% in 128/246/348kbps plans that impairs Airtel's network performance, it is safe to conclude that Airtel is unfit to provide ISP service in India.

+1

Originally Posted by MetalheadGautham

^^As of now, unless you want to game, nothing beats BSNL H500.

For gaming, local cable operators offer _the_ best pings ever.

I completely agree with u. I m having absolutely no probs downloading Movies and Music files from BSNL. Awesome Speed....

Who Cares about Customer Care PPl unless u land up in some kinda trouble with the Connection..

Till Now a happy BSNL BB Customer..

[Ecstasy]

Originally Posted by BlackScorpion

Infering from the Airtel Fair Usage Policy it is understandable that :-

1."a small number of users" are those who use more than a mere 10-13% of data usage.
2. "A generous usage level is" = 10-13% data usage.
3. Slow speeds 128/256/384kbps can impair Airtel's network performance.
4. A data usage of more than 10-13% will result in customer being penalised by reduced speeds by upto 50%.

In the age of Gbps and Mbps, Airtel reduction of speeds by 50% in 128/246/348kbps plans that impairs Airtel's network performance, it is safe to conclude that Airtel is unfit to provide ISP service in India.

Airtel has no right to be a internet traffic cop

Wow, what a way to conclude !! Nice one.

[rhitwick]

Guys, check out, they don't have the previous plans any more...removed everything...
check d screenshots

[Faun]

Airtel's Fcuk You Policy !

[naveen_reloaded]

as some one said here ....


if they cant even provide a 20% of the bandwidth to the end user.,.... then they surely dont fit to provide internet in india....

they cant spend on large servers.. routers.. etc... so in oder keep everything running ... i think some assh0le would have gave this STUPID idea ....

guys... lets start to protest... place ur connection under safe surrender mode... in which u will lhave to pay only 200 rs a month... and ur connection would nt be cut...

let them realise that we dont like thier evil plans...

or say lets turn to other ISPlike hathway , bsnl , mtnl , tata.....

[red_devil]

/* ^ whats with the weird font mate ! even if u type out in normal fonts, we will all read it...*/


i've said it earlier ... i say it again : BSNL best hai mere liye

hope these BSNL guys dont fcuk up like AIRTEL...

[Faun]

^^hi
Just to clarify. If you say BSNL best hai mere liye and do nothing when other ISP starts applying these policies then woh din door nahi jab BSNL bhi Fair Usage Policy use karna shuru kar dega.

[kalpik]

Just sent this to the NCR Nodal officer:

Hi!

Please refer the attached email conversation for your reference. This is regarding the "Fair" Usage Policy Airtel has come up woth recently (as mentioned in various tarrif plans and also http://airtel.in/applications/xm/Fair_Usage_Policy.pdf ). I am really shocked to see that an ISP of such high repute can act in such an irresponsible manner! Can you please explain to me the following:

i. "a small number of users" are those who use more than a mere 10-13% of data usage (as per the respective data caps you have put on the site)

ii. A "generous usage level is" = 10-13% data usage.

iii. Even slow speeds like 128/256/384/512kbps can impair Airtel's network performance.

iv. A data usage of more than 10-13% will result in customer being penalised by reduced speeds by upto 50%.

v. In the age of Gbps and Mbps, Airtel has decided to reduce of speeds by 50% in 128/246/348/512kbps Unlimited plans.

When you promise you will give an unlimited connection at said speed, i expect you to keep your promise. This is just looting your customers in broad daylight! If you cannot provide true unlimited connections, its really a shame you people call yourselves an "Internet Service Provider", when you cannot even provide unlimited connections at such slow speeds. Anyway, i really want an explaination to this policy in a way that can convince me, else be sure that ill not let it go. And its not just me you owe an exlaination to, its a lot of other of your customers too (http://broadbandforum.in/airtel-broa...-usage-policy/). If we users dont get what we were promised, be sure we will do anything possible to make sure the word is out about how you are looting people.

For your reference:

http://sifybroadband.techwhack.com/1315-afup
http://wiki.broadbandforum.in/Why_no...and_Connection

http://broadbandforum.in/airtel-broa...-usage-policy/
http://pcworld.in/india/news/5865601...nlimited_plans
http://www.kalpiknigam.com/blog/2009...d-connections/

Regards,
Kalpik

Just got a reply:

Dear Mr. Kalpik,

Having gone through the details of your case, we understand your concern.
We have always tried to ensure that our customers get the same feeling of
quality service while transacting through any of our channels and regret
the inconvenience faced. We are a customer centric organization and as such
would want every interaction you have with us to be a pleasant one

We at Airtel, use stringent measurement and control applications to ensure
that the service you receive is error free. We appreciate your patience and
look forward to a lasting relationship with you.

It is our privilege to have you as our valued customer and would like to
thank you for your continued patronage. We look forward to a long and
fruitful association with you.

WTF! ???

[snubbed]

What an answer !!! That Nodal guy is awesome.

[VD17]

lol.. they probably have an if-then-else algorithm implemented in their email auto repliers...

[IronManForever]

@kalpik

Could be a bot.. automated? Like <Reply this to any message longer than 100 words>..
Come to think of it, that message could apply in virtually all cases!

Or maybe the guy there doesnt know what to reply and is perhaps relaying it to the concerned department..

[Faun]

Utter flattery and deceptive illusionary quackery from Airphail !

[Liverpool_fan]

Told you so...

[rhitwick]

@Kalpik, I think its auto reply...wait 1-2 more days if not fowd. d mail again to nodal officer...and keep the "appellate authoroty", Shailesh Kamtak (appellate.west@airtel.in) in CC.

[victor_rambo]

Instead of cribbing here, all you Hairtel customers who have been affected must stand together against it and protest it.

The Nodal officer is not going to listen because this decision is going to profit them and that poor officer does not want to loose his job by supporting an anonymous customer like you.

All of you should mass-disconnect from your Hairtel and get service from a different provider.

Remember what Kishore Biyani of Future Group / Big Bazaar(BB) did when Nestle provided its products to rivals of BB at much lower costs than BB? Instead of cribbing about it and wasting time with Indian Laws, The Great Biyani simply removed all Nestle Products from BB and thus Nestle's sales plunged.

Show the company who IS the God--Service provider or the CUSTOMER.

Offtopic:
This is a reason I don't like to deal with "brands". Whenever you need real hep from their support desk, all you get is dumb call-center guys who can just say "I will forward your complaint to the concerned department", or you have useless auto-responders.

Also, it is difficult to make your voice heard by them. With my local guy, a phone call is more than sufficient. I can directly get in touch with the field guy and he can solve my problems very quickly.

[kalpik]

No.. Actually that reply was from CC, not nodal officer.. I got a call from the nodal office.. I blasted the female.. And asked her to explain the policy to me.. First she said there is no such policy.. Then when i asked her to check airtel.in, she just went quiet for 2 mins.. and then said can i call you back on this? lol!

[victor_rambo]

Originally Posted by kalpik

No.. Actually that reply was from CC, not nodal officer.. I got a call from the nodal office.. I blasted the female.. And asked her to explain the policy to me.. First she said there is no such policy.. Then when i asked her to check airtel.in, she just went quiet for 2 mins.. and then said can i call you back on this? lol!

I am sometimes jealous of these call center guyz.
They know nothing except parroting...but still they manage to draw decent salary.

[enticer86]

Sad thing that Airtel is doing. My only concern is suppose most of us Airtel users shift to MTNL etc, what is the probability that MTNL wud not start this FAIR USAGE CRAP?

Further, as pointed out http://www.imgx.org/view/full/31237_v6y0u , why was the one time payment treated as Lumpsum Rent instead of Outright purchase of Hardware?

The Airtel CC guy told me that I wud need to surrender my telephone instrument, in addition to modem, because the phone instrument was sold at a discounted price and now they want it back. I asked him if his cheap company wants the Wiring etc too.

With such stupid acts, I wonder how many ppl wud be interested in the IPTV, that needs hardware costing Rs. 4k, which is again the Lumpsum Rent!

[Tech.Masti]

^They dont even know about this policy

[enticer86]

Isn't is almost cheating?

[victor_rambo]

Originally Posted by enticer86

Isn't is almost cheating?

Not almost, it is complete cheating.
But the sad part is that govt has legalized this cheating by putting a fancy name upon an unfair policy and called it 'Fair Usage Policy'.

[tarey_g]

I applied for a termination of connection, no BS will be tolerated. LierTel

Hello,
I would like to discontinue my broadband connection (asap) due to the new introduced (so called)'Fair usage policy' by Airtel. Please explain me that how can I apply for termination of the connection and if there is any provision to return the modem for refund.

And this is my friends mail thread..

Hello,
I am your broadband customer and my airtel phone no. is ******* having
reference no. ****** and account no. *******.
I am not happy with your new usage plan and thus want to have my broadband
and phone services disconnected from this billing cycle,
ie. from 25th of this month.

regards

-------------------------------
On Sat, Feb 21, 2009 at 11:55 AM, <wecare.west@airtel.in> wrote:

Dear Sir
Good Morning to you and thank you for writing to airtel.

This is with reference to your request for cancellation of your service
from 25th feb 09, we would request you to send us a fresh request for
cancellation on 24th feb 09.

So that we can process accordingly.

We cannont hold the case for a long period.

Awaiting for your reply,

For any further assistance please feel free to speak to our customer care
executive at 121 or email us at wecare.west@airtel.in
We assure you the best of our services at all times.

Have a nice day.

Warm regards,

Vidula Parmar
Service Marketing - West
Airtel Telemedia Services
--------------------------------------



Hi,
What do you mean that "You can not hold the case for long period"?
Well I am not going to request for cancellation any more time.
Hope I've made myself clear.
So you HOLD it or forget it, it's non of my business.

I have already talked to airtel customer care and have followed
the instructions. Now the ball is in your court.

Thank you