Funniest MTNL call centre replies.

[The_Devil_Himself]

More than 90% people are unsatisfied by the neanderthals MTNL recruit in their call centres.Sometimes their replies are annoying sometines funny and sometimes downright stupid and only rarely good enough.

This is what happened last night.

The MTNL guy:this is ****** ***** from MTNL how can I help you?

Me:I had my 749 night unlimited plan activated on 3rd of this month and I am still not getting 2mbps.

He:749 sir there is no such plan as 749\month only 590\month night unlimited at 256kbps.

Me:Grrrr....Are you sure?MTNL introduced their 749 plan on 16th aug. and discontinued further registration of 590 plan.

He:OK sir let me check.wait for a min.

(after full 2 minutes)

He:Yes sir your plan was changed from 590 to 749 on 3rd.

Me:In 749 plan I am supposed to get 2mbps but I am not getting it yet.

He:Not 2mbps sir but upto 2mbps.(this was so smooth that I am sure he had already told the same lame excuse to thousands)

Meshocked)But I was already getting 256kbps in my 590 plan.

Henot listening to me) Sir 2mbps is the maximum speed that you can get thats why it is 'upto 2mbps'.


Me:So you are saying that I will have to pay Rs.150 more to get the same speed I was getting a month ago?

He:It was your decision to change the plan.

Me:Upto 2mbps also include speeds like 1.5mbps,1mbps,or even 512kbps?But I am getting 256kbps.

He:You will only get upto 2mbps sir.(he only knew one thing and he was not ready to listen)

Me:Ok I want to register a complaint that I am still getting only 256kbps inspite of the fact thet my plan said speeds upto 2mbps.

He:Sir 256kbps comes under 2mbps so there is no reason to complain.You can visit your nearest sanchar haat for further information.

Me:Grrrrr...........Ok can I talk to your higher official?Manager,GM anyone.

He:Sir you can call 197 for that.

Menothing)

HE:But sir they will only tell you to call 1504 for any speed related query.

MeSlammed the reciever and felt like throwing my router in gutter)


I felt like that they are very well trained to tackle speed related objections.Just keep two points in mind,one it says'upto 2mbps' and second don't listen to them.
This was so annoying.MTNL 'upto 2mbps' plans are gonna beat the hell out of consumers.


I am sure you have had funnier experiences.

[xbonez]

no don't owrry, upto 2mbps means speeds generally vary from 1mbps to 2mbps. right now we're all getting 256kbps b'coz they haven't upgraded speeds yet.that should be done in a couple of days

[gaurav_indian]

haha lol very good thread.I will post some of their funniest replies.

[The_Devil_Himself]

Please do that's why I started this thread.

[Third Eye]

This happened to my friend really.

He: Hello, i have a BB problem.My connection seems to be not working.

MTNL: Plz try dial up then,we are repairing it.

He: :faint:

[vish786]

, funny like the american 0.02 $ prob.
ppl r nuts.

[gaurav_indian]

I asked a lady at Sanchaar Haat.

Me: Whats the downloading speed i will get in 256kbpsUL connection?
She said " wohi 256 kbps hi milega"

bloody $$^$%

[aakash_mishra]

Originally Posted by Third Eye

This happened to my friend really.

He: Hello, i have a BB problem.My connection seems to be not working.

MTNL: Plz try dial up then,we are repairing it.

He: :faint:

[vish786]

Originally Posted by gaurav_indian

I asked a lady at Sanchaar Haat.

Me: Whats the downloading speed i will get in 256kbpsUL connection?
She said " wohi 256 kbps hi milega"

bloody $$^$%

she is correct ...... 256 kbps = 256/8 kBps.

sometimes even customers r nuts.

[The_Devil_Himself]

^^yep +1.Lols.

anyway friends you can't expect them to be that much tech savvy.

[24online]

very funny things....
actually main problem is that there r no trained and updated tech ppl in call centers-customer care center or at any tech shop.....

this "upto" word is very dangerous and all isp companies takes full advantage of this word....and makes all their consumers fool.....

[gaurav_indian]

Originally Posted by vish786

she is correct ...... 256 kbps = 256/8 kBps.

sometimes even customers r nuts.

arey yaar unko kb and kB samajh nahi aata.

[Third Eye]

Guys, but there are some intelligent MTNL people too.

[The_Devil_Himself]

BEWARE OF 'UPTO'.Deemed dangerous by digitians.

@gaurav arre yaar mujhe bhi nahi pata tha thode din pehle tak.

[gaurav_indian]

Originally Posted by Third Eye

Guys, but there are some intelligent MTNL people too.

Yeah you are right.But where?

[The_Devil_Himself]

They are like a drop in 'indian' ocean.hehe.

[gaurav_indian]

Originally Posted by The_Devil_Himself

BEWARE OF 'UPTO'.Deemed dangerous by digitians.

@gaurav arre yaar mujhe bhi nahi pata tha thode din pehle tak.

lol

[Third Eye]

Originally Posted by gaurav_indian

Yeah you are right.But where?

Ofcourse, in mtnl.1500 pe kabhi kabhi milte hain.

[aakash_mishra]

yaar is upto ka khoob fayada lete hai sab business karne wale

agar cloths bhi buy karne jao to its upto 50% off

Originally Posted by Third Eye

Guys, but there are some intelligent MTNL people too.

I think u work in MTNL.....tabhi itni tarif kar rahe ho

[max_demon]

this one happned to my sardar friend http://rapidshare.com/files/54066853/Karlo_PS.amr.html

warning : 18+ audio (contains mature language)

[The_Devil_Himself]

Grow up max_demon.The clip is a fake and everybody in the town knows about it(and a lot others).We were talking about real MTNL cases.Please spare us from your petty little naughty stuff.

[wizrulz]

i have not heard the clip given by max-demon...but is it that sardar fighting with reliance customer care over a bill??? .....

[The_Devil_Himself]

yep it's the same fake.Told you everyone in the town knows about it.

[max_demon]

Originally Posted by The_Devil_Himself

Grow up max_demon.The clip is a fake and everybody in the town knows about it(and a lot others).We were talking about real MTNL cases.Please spare us from your petty little naughty stuff.

i was enjoying . there are a lot more in my phone


Edit : i also know that they are faked and released . some of my friends also have contacts with the person who made that mad*****d song . even i am thinking to record our own song . if you have some lyrics email me ! .you will be t no surprise when you found that audio clip on your friend's phone .

Originally Posted by wizrulz

i have not heard the clip given by max-demon...but is it that sardar fighting with reliance customer care over a bill??? .....

yeah :d

[Rockstar11]

hehe funny thread
post more....

[Harvik780]

Guys i have BSNL and its no different.For constantly 3 months i m loosing links.This costs me a lot as i am gold member of a private torrent site.I also have other very high rep sites.But this problem makes me constantly loose my membership.Yesterday out of desperation i slammed my modem.Don't know how its still working.I have gone several times to the exchange.They say the link problem is directly from the exchange,but its stupid to say that and it reveals that they are uneducated.I have threatened them but to no help.The only way to get rid of all the hassles is make ur only solutions(High speed free public internet by the public itself and that too for free,running on public funds).

[Ihatemyself]

I called mtnl a few months ago...nd heres the conversation
Me- Maine mtnl plan change karane ki application ek mahine pehle di thi par abhi tak kuch nahin hua
Mtnl lady talking to me- Sir app do minute wait karenge?
2nd mtnl lady talking to first one- Sir se baat karle 11:30 baje tak nikal jayenge
1st lady to second: Yahaan se rikshaw 60 rs lega.
2nd to 1st: Are nahin 50 rs varna bus

after a long conversation..
1st lady to me: Ji sir aapka plan jaldi badal jayegaa , phir pata karna..
nd she slammed d phone ...

[The_Devil_Himself]

Ok I don't know how I missed this,This is so funny.

One of my friends baught a new PC a few months back and got MTNL broadband the same day.He thought he will get 2mbps speeds but he got only 256kbps.He went to the local exchange and said he was not getting 2mbps speed as proclaimed in their plan.The reply was classic:

Sir duo to heavy rains in the past few days our underground wires are waterlogged so we cannot 'release' speeds more than 256kbps or our wires will stop working.But we promise you will get 2mbps in winters.

He told us the following morning and we were laughing like hell.We still make fun of him.But now as rains have stopped and winters are approaching he still gets 256kbps(actually only 238-244kbps).

[xbonez]

all of us who r promised 256kbps actually get 220-240 kbps only. technically that means we aren't even on broadband. such a shame

[enticer86]

once i called them fr info on gprs.. i mean how to get it activated in my cell....
It was just newly launched in mtnl.
The CC Babe asked "GPRS? wo kya hota hai "

:O