They're actually shipping products nobody ever ordered, getting customers to pay for these products, then forcing them to claim refunds that are conveniently delayed or more often than not never done.
This correspondent has been an unfortunate victim of this racket with refund still pending -- with no hope of retrieving the money spent on buying the unordered product or on sending it back via courier. The executive at the company's call center has just replied that refund will happen a good 45 days after receipt of the return parcel; they say they received it not before March 10.
Not just this correspondent but dozens of others we see have been victims of the scam. Take a look at
www.complaintsboard.com, and you'll know. Maybe if at least some of these duped customers had been vigilant enough to do as this correspondent did, there might have been even more complaints in this space.
Here's sampling some of the complaints: Ambrish Bajaj says, "they sent me 3 books without asking, and now are not responding on returning back the money; "This company is sending unsolicited parcels hoping people will pay up and collect parcels from the post office," says Ravi Meghani; and so on. Going by the complaints, there's some dude who too got scammed in the same way as this correspondent did -- way back in June 2007 (so it's been going on unnoticed since that time?) The other side of the story is people complaining about having ordered products, paid for them, but never having received them or worse still having received the wrong package.
The company might justify: "the postman forgot to explain that it's optional; either you pay and take the parcel or you don't," but what the heck, how come he never gets around to explaining. Maybe he'll miss his chaai-paani allowance for the day, or maybe the company instructed him and his team to skip the salient bits of the conversation.
But enough is enough! This correspondent has decided to do something about being duped by calling the company on 011-40502424 and venting his fury. We hope that others who might have been prey to this racket will follow suit. Source:
http://www.techtree.com/India/News/I...88373-643.html