iTunes Store does the right thing

[aryayush]

iTunes Store does the right thing
By Christopher Breen


I recently had occasion to experience what is becoming an all-too-rare instance of outstanding customer service from a faceless Internet entity. In this case I’m speaking of the iTunes Store. It’s like this:


After hearing an NPR interview with singer/songwriter Patty Griffin (and liking what I heard in the brief musical excerpts played during the interview) I purchased her latest album, Children Running Through, from the iTunes Store.

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That's what I call quality customer service!

[gxsaurav]

Why not

1) Let other music players play iTunes songs. Open up the fairplay codec

2) Why not let the user redownload the songs he already purchased from iTunes

3) Why not let other DAPs play songs bought from iTunes.

4) Why not let the user copy songs from his iPod back to iTunes

[aryayush]

MAY 8, 2007, 6:03 PM
From Apple, a Welcome Reminder

Holy cow. I just got this e-mail from Apple’s iTunes store:

“Dear David Pogue,

“Our records indicate that the iTunes Store Gift you received in January 2007 from Gary has not been redeemed.

“Perhaps you misplaced the Gift e-mail or our e-mail was blocked by your spam filter. The good news is that there is still time to redeem and download that Gift.

“Redeeming is easy. To redeem and download your Gift, follow these 2 easy steps …”

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Just like I said, "quality customer service".