AVG error!

[bharathbala2003]

i have been facing this prob lately.. a few days back when i started my comp durin win start up it said your AVG is corrupted plz reinstall. so i uninstalled and reinstalled.. then worked fine.. i had to get the latest updates and i got i.. but tday morn again i got the same error.. y is this.. the error it gives is.. in start up

AVG installation failed please reinstall it..

[divyaansha]

GO TO START>>SETTINGS>>CONTROL PANEL>>ADD/REMOVE PROGRAMMS

REMOVE AVG FROM THERE

DO NOT RESTART

GO TO THE FOLDER WHERE YOU SAVED AVG .....REMOVE IT

NOW RESTART YOUR PC AND AGAIN INSTALL IN A NEW FOLDER WITH DIFFERENT NAME THAN EARLIER

[bharathbala2003]

@divyaansha plz read my post i did that already and it worked fine for 2 days.. now again same prob..

[divyaansha]

IF YOU HAVEN'T NOTICED THERE ARE SOME DLL FILES LEFT SAVED IN THE FOLDER WHERE YOU INSTALLED AVG EVEN AFTER UNINSTALLATION OF AVG ...........DELETE ALL OF THEM AND THEN RESTART AND REINSTALL

[bharathbala2003]

ok m8 thnx will try it out now and let u know..

[bharathbala2003]

ok m8 i did wat u said.. it was workin fine.. till las nite then again same prob now..y is this.. can anyone help me plz..

swat u lissin m8.. i suppose ull find a way out for me..

[ctrl_alt_del]

Try to re-downlod the installation file and try again. Maybe that might help as the error says "AVG Installation Damaged....."

[bharathbala2003]

tried it also m8 no use still get the same error..

[ctrl_alt_del]

I assume you re using the latest version of AVG i.e. AVG 7 and not AVG 6 thats support was discontinued on 31st Dec 2004, right?

[bharathbala2003]

yes AVG 7.0 free edition for home..

[rajesh]

Do u do anything after installing AVG that causes the problem?

Maybe a update or something like that ?

[bharathbala2003]

yes i update.. cos it says internal virus database is not present.. so i update it.. after updatin this prob comes..

[swatkat]

There is something which is damaging the internal virus database.
Download and run McAfee Stinger.
http://vil.nai.com/vil/stinger/

Also, post the HijackThis log file.
http://www.majorgeeks.com/download3155.html

[khattam_]

Stop using AVG.Switch to Avast Home Edition...........

[pimpom]

Are you by any chance using a dual-boot system with both OS'es in the same partition, with AVG installed in the same default directory for both OS'es ?

[bharathbala2003]

@swat ill post the HT log as soon as i go home n scan it..@ pim i do have dual bootin but in diff partitons..

[pimpom]

Even if you have the OS'es in diff partitions, if you happen to install AVG in the same directory, say C:\Program Files\Grisoft\AVG Free, it will probably cause the problem you stated every time you switch OS'es.

I have not taken the time to trace the source of the problem yet, but it's probably that AVG overwrites certain file(s) each time it does a scan.

[bharathbala2003]

well i have win 98 in C: and XP in D: i installed avg in XP only.. i dont use it in 98.. moreover rarely i use win 98.. anyways
@swat below is my hikjack this..

Logfile of HijackThis v1.99.1
Scan saved at 5:10:03 PM, on 4/4/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\system32\spoolsv.exe
D:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
D:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
D:\WINDOWS\system32\pctspk.exe
D:\WINDOWS\system32\ZONELABS\vsmon.exe
D:\WINDOWS\Explorer.EXE
D:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
D:\Program Files\Common Files\Real\Update_OB\realsched.exe
D:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe
D:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Shareaza\Shareaza.exe
D:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
D:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
D:\Program Files\Real\RealPlayer\RealPlay.exe
D:\WINDOWS\system32\wuauclt.exe
D:\Program Files\Messenger\msmsgs.exe
D:\HT\HijackThis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.thinkdigit.com/forum
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - D:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - d:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - d:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [gcasServ] "D:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [Zone Labs Client] "D:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [TkBellExe] "D:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] D:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe
O4 - HKLM\..\Run: [AVG7_CC] D:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] D:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKCU\..\Run: [Shareaza] "C:\Program Files\Shareaza\Shareaza.exe" -tray
O4 - HKCU\..\Run: [SpybotSD TeaTimer] D:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [Bandwidth Monitor Pro] "D:\Program files\Bandwidth Monitor Pro\Bandwidth Monitor Pro.exe" /minimized
O4 - HKCU\..\Run: [STYLEXP] D:\Program Files\TGTSoft\StyleXP\StyleXP.exe -Hide
O4 - HKCU\..\Run: [MSMSGS] "D:\Program Files\Messenger\msmsgs.exe" /background
O8 - Extra context menu item: &Google Search - res://d:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://d:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://d:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://d:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://d:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\j2re1.4.2_04\bin\npjpi142_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\j2re1.4.2_04\bin\npjpi142_04.dll
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - D:\PROGRA~1\YAHOO!\MESSEN~1\YPAGER.EXE
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - D:\PROGRA~1\YAHOO!\MESSEN~1\YPAGER.EXE
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?link...67&clcid=0x409
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.co...?1109423309296
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/Ms...Downloader.cab
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - D:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - D:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - D:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: PCTEL Speaker Phone (Pctspk) - PCtel, Inc. - D:\WINDOWS\system32\pctspk.exe
O23 - Service: StyleXPService - Unknown owner - D:\Program Files\TGTSoft\StyleXP\StyleXPService.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs LLC - D:\WINDOWS\system32\ZONELABS\vsmon.exe

[swatkat]

Log is ok, do this and post back.
1] Uninstall AVG from Add/Remove Programs.
2] Delete Grisoft Folder in Program Files Directory.
3] Delete Grisoft and/or AVG folder in Application Data Folder.
4] Then Restart.
5] Install AVG again.
Check for the error messages.

[bharathbala2003]

i have deleted the folder avg7 in application data.. there is not folder such as grisoft or avg in program files.. i will reinstall avg now after restarting. also recomend me one thing.. i have 2 os's 98 and xp. in 98 i had installed NV2003 but it doesn work in XP.can i make it work in XP ( but i feel it eats too much resource )

[swatkat]

D:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe

You have the above folder, isnt it?
D:\Program Files\Grisoft\
Delete that Grisoft Folder, after uninstallin AVG from Control PAnel.

And, if you want NAV 2003 to work in XP, then you have to install NAV2003 from WinXP.
You can NOT use the NAV installed from Win98, in WinXP by simply creating it's shortcut.
That is, if a software is to work in an OS, you have to install it from that OS only.

As for AVG, reboot and install AVG from WinXP only.

[bharathbala2003]

@swat yes the path is right but then after uninstalling there is no such path anyways i have restarted and installed.. it says no internal virus data base.. shall i update it now? cos las two times i update and after sumtime the error comes..

[swatkat]

what is the size of the AVG installation file? AVG will have virus databse with it, and after installation it only says that "internal database is out of date".
But, you are getting "No internal virus database"?

[bharathbala2003]

the insta. file is bout 10 mb.. yes it says out of date.. shall i update it?

[swatkat]

Yes, update it.