Sony ericsson not satisfied !!

[digitizen]

Guys
This is the mail i sent to sony ericsson today . you can understand the scenario by reading it what else can i do at this moment . what if i am not going to get any reply for this ? . Is there any other place where i can complaint about this ?

sir i bought my new sony ericsson s500i on 09/09/07 . And it suddenly stoped working on 01/10/07 so i located a service centre from your website and gave my mobile for warranty after lot of calls and visits to the service centre i got my mobile on 9/10/07 for which i had to pay rs 950 inspite of having warranty . and when i brought it home it wasnt receiving signals inside enclosed areas , so i took it back to the service centre on 10/10/07 till date i have not got my mobile back . i was told that i can come and collect it on 17/10/07 and when i went there my mobile was not ready and the ser ice engineer told he is using it to check and waiting for some spare parts and i was told that ill get it on monday 22/10/07 , and when i called them today the answers are not satisfactory . why do i have to suffer like this ? please make sure something is done . Is this what i get for buying a sony ericsson mobile ? all the visits to the service centre ( almost 40 kms away ) lot of calls and mental torcher . please make sure something is done .
here are the details

service centre : comtel chennai
call id : CO1-SE-283123-CP
call register date : 02/10/07
re booked on : 10/10/07

[shashank_re]

If you have time,better approach any consumer forum.

[digitizen]

anybodys got such an experience ?

[reddick]

This will help u,go to - www.core.nic.in

[Gigacore]

did you get reply from sony ericsson

[digitizen]

nah no reply as of now .

[Akshay]

Originally Posted by reddick

This will help u,go to - www.core.nic.in

B4 going to consumer forum, do try dis step mentioned by reddick... n den forward a link of the same to sony ericsson.

[evewin89]

according 2 me they should exchange ur faulty set wit a new 1 if ur phone is in warranty..

[Ganeshkumar]

Yes they should replace with new one!

Post a register letter with acknowledgment card to both sony & Service shop... This will help u in future!

My blood boils wen these type of things happen!

[praka123]

u have to complain straight to SE branch office Madras

[digitizen]

yes even i want to complaint straight . but there seems to be no sony ericsson office in chennai . can someone please help me with this .

[VideoEditingIndia]

I had the same problem with my new SonyEricsson mobile, it stopped working after changing the SIM Card(I have 5 SE Mobiles???) and I just complained to questions.in@support.sonyericsson.com and got reply from SE People.

But I didnt get a my mobile back yet, already two weeks over. (Its with ACCEL Frontline, Chennai.) I am from chennai and planned to go to Consumer court, IF I DIDNT GET MY MOBILE IN 2 DAYS. If you are interested we will both approach them. I loved SE verymuch and a long time FAN to them, but NO MORE. I purchased my first NOKIA phone in my life (E61) after this tragedies and I am very much happy with it. This SE guys are cheating Indians, they cant do like this in U.S.

Try to send a mail to questions.in@support.sonyericsson.com

Sub: Case : 71572738


Thank you for contacting Sony Ericsson on World Wide Web.

As per your mail we understand that you have submitted your handset at the service center and service center people are asking one more week time to resolve the problem. We are really apologize for the inconvenience caused to you. Please provide us the service center name & address you have visited along with the service Tag No. and your handset IMEI No. since we need to get the history of your case.
We will surely get back to you with the best possible solution.


Please feel free to contact us in case of further queries and we will be more than happy to assist you.

To know more about Sony Ericsson products you may also visit our website which is www.sonyericsson.com. You may also call us at 39011111 prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.) or 1800-11-1800 (From BSNL/MTNL No.) from Monday to Saturday at 9:00 a.m. to 09:00 p.m.

Assuring you best of our services.

Take care and have a blessed day!

With best regards,

Lalit

Sony Ericsson Customer Care centre

[dreams]

Guys wat is happening????
I bought my w580i from Sony xPerience store opp shastri bhavanin chennai..I askd the rep to put my sim in the new phone..they struggled a lot since when they insert the sime it tells insert sim card mess often..finally after some cleanin and bendin of the sim it worked..

I cam bac home a proud owner of awesome w580i..I slept and wake up in the mornin to see my mobile showin a mess inser sime..after much struggle got it to work again..

This continued the second day too..Very disappointed called up the same sony store and the rep connected the cal to service rep..he askd 2 bring the mobile for service..I shouted at him since it's a brand new mob and wil not giv for a service and needs a replacement..

he told they will giv a replacement within 2 days if the mob is returned back within 7 days frm the date of purchase.

Astonishingly since my cal to them i never see the insert sim mess again(BIZARRE)

@digitizen
I think u shuld hv necer given ur mob 4 a service..u shuld hv shouted like hell..
try it again buddy..if u shout sumthin shuld hv been happen.

[VideoEditingIndia]

Why should we shout, Already I have enough BP! better I will switched to Nokia.

Do you guys know any better mobile store in chennai for exchange. Believe me, I have 5 SE Phones in my hand and I planned to exchange them all for a good nokia phone. Is wavetel good for exchange?

[VideoEditingIndia]

And here is the Joke. After one week I got reply from SE. (What a wonderful customer service!!!)

Thank you for contacting Sony Ericsson on the World Wide Web

We are sorry for the inconvenience caused to you. We have forwarded your request to the concern department. The feedback of your case is awaited. We would surely write you back and let you know the status as soon as we receive the feedback of case.


Please feel free to contact us in case of further queries and we will be more than happy to assist you.



To know more about Sony Ericsson products you may also visit our website which is www.sonyericsson.com. You may also call us at 39011111 prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.) or 1800-11-1800 (From BSNL/MTNL No.) from Monday to Saturday at 9:00 a.m. to 09:00 p.m.



Assuring you best of our services



Have a great day!



With best regards,



Brijesh



Sony Ericsson Customer Care centre

But still I didn't get my mobile back! Already 3 weeks over, Long Live SE!!!

[krazzy]

My friend suffered similarly. He had a J230i which would display a blank display upon startup. So he went to se service centre. There they told him that some liquid has damaged the phone, and despite being under warranty, he had to pay Rs. 500 to repair it. But my friend told me that no liquid ever went inside his phone. Still he gave them for servicing. After full two weeks, they were unable to repair it. So my friend took it back. Then he gave it at a small shop for repair where they charged him Rs. 150, and repaired it in one day and now the phone is working fine.

Moral of the story: SE service centre sucks!

[NucleusKore]

Please go to your local consumer forum. DON'T WAIT

[VideoEditingIndia]

And again I got a very funny message from SE today. (Note: I already replied for their first mail with all the details)

Thank you for contacting Sony Ericsson Call Center.

Please provide us with all the details of your case so that we can assist you better.



Best Regards,
Saurabh
Sony Ericsson Call Center

I hope there are lot of STUPIDS are working with Sony Ericsson. They even don't have time to check their databases.

But the bad news is, still I didn't get my mobile back. I called ACEL FRONTLINE LIMITED and they replied simply "YOU HAVE GIVEN YOUR MOBILE ON 17-10-2007 ONLY. BUT THERE ARE LOT OF PEOPLE THOSE HAVE GIVEN BEFORE YOU, ARE STILL WAITING. PLEASE CALL NEXT WEEK!!!"

No way, I decided to exchange my "SONY ERICSSON SH*T" (Yes, I was a crazy FAN of Sony Ericsson before, but not More!) for a good nokia phone once I got it, so I can wait some more time!!!

Do you guys know any good place to exchange it in Chennai?

[din]

@digitizen

In my opinion, before going to any court, try all contacts related to SE. Like their customer care, the service centre where you gave handset, any higher officials of SE, SE Indian heaed office (if any), and try to contact any of SE top officials and explain it to every one.

Go to court only if no one in SE respond to you positively.

[Pathik]

All these service centers suck.
If they want to extract money from you, they ll just say that there has been liquid damage in ur fone and hence it isnt covered under warranty.. if they cant show any dampness or wetness indicator to u they ll say that the moisture inside is only visible to technicians like them.. bloody ba$tard$..
most of the fcukin technicians seem to be bloody illiterates straight out of bihar..
also if they dont take any action just go to the service center and start shouting.. u shd be so loud that u scare atleast 5-6 people nearby from purchasing SE product in the future..

[nikit93]

I bought SE k550i on 17/09/2007.. then it started with some pcb problem on 01/08/2008. I submitted it to the service center. It was in warrenty period so SE ppl exchanged my phone and sent me W610i after two months (with which i was not happy first, but i accepted it coz i had no other option) . But upto that it was fine, but now just after four months i have another problem...
My BRAND NEW W 610i is not getting network from two days...
i tried my airtel SIM card in another mobile then it is working good with no flaw...but my mobile showing Emergency call only on screen....

So now i am confused to whom i shld blame Sony Ericsson or my LUCK....

[vaibhav_jain]

Originally Posted by Pathik

All these service centers suck.
If they want to extract money from you, they ll just say that there has been liquid damage in ur fone and hence it isnt covered under warranty.. if they cant show any dampness or wetness indicator to u they ll say that the moisture inside is only visible to technicians like them.. bloody ba$tard$..
most of the fcukin technicians seem to be bloody illiterates straight out of bihar..
also if they dont take any action just go to the service center and start shouting.. u shd be so loud that u scare atleast 5-6 people nearby from purchasing SE product in the future..

you are right all companys service centres are suck. they always tell a customer that their cell has been tempered somewhere else or something else to omitt the warranty