Fake Spyware alert

[navisangha]

Hi,
I am gettig fake spyware alerts plz help ... i have scanned with , Norton , Sybot and AVG but no use..



Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:49:07 AM, on 9/20/2007
Platform: Windows XP SP2, v.2096 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2096)
Boot mode: Normal

Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\Program Files\Common Files\Symantec Shared\ccProxy.exe
D:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
D:\Program Files\Norton Internet Security\ISSVC.exe
D:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
D:\WINDOWS\Explorer.EXE
D:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
D:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
D:\WINDOWS\system32\spoolsv.exe
D:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
D:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
f:\Program Files\Dassault Systemes\B14\intel_a\code\bin\CATSysDemon.exe
D:\Program Files\Executive Software\DiskeeperLite\DkService.exe
C:\Program Files\Intel\IDU\IDUServ.exe
D:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
D:\WINDOWS\system32\svchost.exe
D:\PROGRA~1\TRISNA~1\SSI\SYSENF~1.EXE
D:\WINDOWS\system32\wuauclt.exe
D:\WINDOWS\SOUNDMAN.EXE
D:\WINDOWS\ALCWZRD.EXE
D:\Program Files\Musicmatch\Musicmatch Jukebox\mmtask.exe
D:\Program Files\Common Files\Symantec Shared\ccApp.exe
D:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
D:\Program Files\Huawei\MT841\dslagent.exe
C:\Program Files\Intel\IDU\iptray.exe
D:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
D:\WINDOWS\system32\hkcmd.exe
D:\WINDOWS\system32\igfxpers.exe
D:\WINDOWS\system32\wuauclt.exe
D:\WINDOWS\sm56hlpr.exe
D:\Program Files\Common Files\Real\Update_OB\realsched.exe
D:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
D:\Program Files\BitTorrent_DNA\dna.exe
D:\Program Files\WordWeb\wweb32.exe
D:\Program Files\Common Files\Teleca Shared\Generic.exe
D:\Program Files\Sony Ericsson\Mobile2\Mobile Phone Monitor\epmworker.exe
D:\PROGRA~1\NORTON~1\NORTON~1\navw32.exe
D:\Program Files\Opera\Opera.exe
D:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE
D:\Program Files\Messenger\msmsgs.exe
D:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://server.toolbar.rediff.com/too...l?mode=toolbar
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://server.toolbar.rediff.com/too...l?mode=toolbar
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://server.toolbar.rediff.com/too...l?mode=toolbar
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://softwarereferral.com/jump.php...MjI6Ojg5&lid=2
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://server.toolbar.rediff.com/too...l?mode=toolbar
R3 - URLSearchHook: (no name) - {12F02779-6D88-4958-8AD3-83C12D86ADC7} - (no file)
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - D:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - D:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - D:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - D:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - D:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - D:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: MSVPS System - {ACD85107-9CF9-4C9E-B0B7-39940A0017C0} - D:\WINDOWS\nsduo.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - D:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - D:\WINDOWS\system32\msdxm.ocx
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - D:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - D:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: (no name) - {12F02779-6D88-4958-8AD3-83C12D86ADC7} - (no file)
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - D:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAShCut.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [AlcWzrd] ALCWZRD.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [mmtask] D:\Program Files\Musicmatch\Musicmatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [WINCINEMAMGR] "D:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe"
O4 - HKLM\..\Run: [ccApp] "D:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] D:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [RemoteControl] "D:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [DSLAGENTEXE] D:\Program Files\Huawei\MT841\dslagent.exe
O4 - HKLM\..\Run: [ipTray.exe] "C:\Program Files\Intel\IDU\iptray.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] D:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [SunJavaUpdateSched] "D:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
O4 - HKLM\..\Run: [igfxtray] D:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] D:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] D:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [Sony Ericsson PC Suite] "D:\Program Files\Sony Ericsson\Mobile2\Application Launcher\Application Launcher.exe" /startoptions
O4 - HKLM\..\Run: [QuickTime Task] "E:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SMSERIAL] sm56hlpr.exe
O4 - HKLM\..\Run: [TkBellExe] "D:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "D:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [Yahoo! Pager] "D:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [BitTorrent DNA] "D:\Program Files\BitTorrent_DNA\dna.exe"
O4 - Startup: WordWeb.lnk = D:\Program Files\WordWeb\wweb32.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = D:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = D:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: InterVideo WinCinema Manager.lnk = D:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: Rediff Toolbar - {12F02779-6D88-4958-8AD3-83C12D86ADC7} - (no file)
O9 - Extra 'Tools' menuitem: Rediff Toolbar - {12F02779-6D88-4958-8AD3-83C12D86ADC7} - (no file)
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - D:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - D:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: *.musicmatch.com
O15 - Trusted Zone: *.musicmatch.com (HKLM)
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - D:\Program Files\Yahoo!\Common\Yinsthelper.dll
O17 - HKLM\System\CCS\Services\Tcpip\..\{5ADFC590-5D7C-4E17-98C3-AF62880F8E83}: NameServer = 218.248.240.79 218.248.240.135
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - D:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O21 - SSODL: msmhost - {0BCEF743-4BA2-428F-AC39-D7896001E097} - D:\WINDOWS\msmhost.dll
O21 - SSODL: msmdev - {49779D0F-39D1-49C7-9B02-4DE14A8F88CE} - D:\WINDOWS\msmdev.dll
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - D:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - D:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Backbone Service (BBDemon) - Dassault Systemes - f:\Program Files\Dassault Systemes\B14\intel_a\code\bin\CATSysDemon.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Diskeeper Lite.lnk (Diskeeper) - Executive Software International, Inc. - D:\Program Files\Executive Software\DiskeeperLite\DkService.exe
O23 - Service: Intel(R) Desktop Utilities Service (iHCService) - OSA Technologies, Inc. - C:\Program Files\Intel\IDU\IDUServ.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - D:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: LiveUpdate - Symantec Corporation - D:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - D:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - D:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - D:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: SysEnforce - Unknown owner - D:\PROGRA~1\TRISNA~1\SSI\SYSENF~1.EXE

--
End of file - 10756 bytes

[asif1231]

it may not b fake, go for an online scan and check there

[anandk]

go to www.hijackthis.de
copypaste yr hjt log there
u will get automated results
study them. if infected scan with good av and as, preferablly at boot time or in safe mode.
i you are getting fake spyware alerts, you may need to use 'Rogue Remover'
finish off with a ccleaner run.

[Liggy]

Generally speaking there is no such thing as fake spyware... therefore most likely is spyware, Also not a good idea to have 2 AV scanners installed, they will conflict with each other. try updating norton from 05 to I believe 08 is out now. Is this a Dell, or HP? go to add remove programs remove anything in there that says toolbar, search assistant or simmilar... did you post your log on hijackthis.de? you might want to consider removing somestartup items.

[navisangha]

I knw its a spyware but how to remove it.

It has put 3 shortcuts on my Desktop
1.Error cleaner
2.Sypaware protection
3.privacy protector

It promts me to download udefender.
I have tried Avast, Norton, AVG,Ad-aware, Spybot
nothing workd plz plz help

[Choto Cheeta]

Turn off the Windows System Restore... http://www.chotocheeta.com/2007/09/1...ystem-restore/

Downlaod and install Kaspersky Internet Security 2007 30days Trial, http://www.kaspersky.com/internet_security_trial install then update... and run one full system scan

[navisangha]

hi,

i hav disabld system restore, tried kaspersky nothnig detedted..

i think the virus/spyware is in shdoclc.dll in system32 folder

[Liggy]

Originally Posted by navisangha

hi,

i hav disabld system restore, tried kaspersky nothnig detedted..

i think the virus/spyware is in shdoclc.dll in system32 folder

try researching dlls b4 u delete, that one looks legit. I keep running into (sounds) simillar to your problem. look for a file mscore.dll in Windows folder. you need to unregister it (regsvr32 /u mscore.dll) then delete, then ofcourse good to delete prefetch/recyle bin/temp folders, reset computer.
***Can you clarify for us did you YES or NO post your Hijackthis file on Hijackthis.de and clean infections? Also What ver of Norton r u running, and is it still running with other Anti-spy/virus firewalls running?***

[navisangha]

hi...

i have sm how deletd a dll file named shdoclc.dll and the spyware prob is over...

But new prob has arised The connect to icon has disappeares and when i goto Network connections its says that the nekwork connections has not started ...

What could be the prob???

[ax3]

bt whot was ur error abt spyware ?

try poppingup XP cd & repair ur windows ......

[navisangha]

read all posts and plz help

[anandk]

^ u also pls read all posts, so that we can help! what did yr hjt analysis say at www.hijackthi.de ?

disable system restore, run 'rogue remover' and then ccleaner.

and then let us know if ANY or NONE of these have helpd u.

[almighty]

am facing the same problem too
I ve tried KIS and KAV ....

and yes i always scan in safe mode with restore off


now doin online scan on trendmicro house call

let see what it show

plz go through my link to suggest some remedies

Plz help... UNKNOWN VIRUS (open outlook)

[navisangha]

thanx for no help... i reinstalled windows