Is www.theitdepot.com reliable?

[agnels]

I purchased a DVD Writer and deposited the money directly into their ICICI Bank account. Since then they are not replying to my mails. The first reply giving product information was very fast. Even after 5 days they have not acknowledge receipt of payment. What do i do?

[vandevan]

I will think not once twice but n+1 times before dealing with them, more so on the internet.
Just view their terms and conditions that appear on their reconstructed website http://www.theitdepot.com/terms_cond...4c5e0947b4e09c and decide for yourself.

I would like the readers to go through and post their comments.

[ax3]

just VISIT THEM ....... immediately ......... if u have any doubts ..........

[proton]

agnels should keep sending an email a day and if they do not respond within a week,post the matter here for all to know.he may also contact his local banker and check whether the payment has been credited to their account and the date on which it was credited to their account and confront theitdepot with that data.

[praka123]

Arent they Criminals?
see below what i saw in:
warranties; all products sold "as-is" or "with all faults"
All items sold through theitdepot.com are sold "as-is" or "with all faults." the entire risk as to the quality and performance of these items is with the buyer. should any of these items prove defective, do not function, or function improperly in any way following their purchase, the buyer, and not the manufacturer, distributor, or theitdepot.com, assumes the entire cost of all necessary servicing or repair.
http://www.theitdepot.com/terms_cond...4c5e0947b4e09c

Now is it good?Lets prosecute them.

[proton]

Can a seller direct a buyer straight to the manufacturer absolving himself (the seller) of any responsibility on a product sold by him? Definitely this question must have cropped up many times. Curious, I made a quick websearch and VOILA…….. there it is.

http://ncdrc.nic.in/1_1_2.html
1.7-3 Who should be sued by a consumer - manufacturer or seller - Generally when a consumer finds defect in the goods, he sues the person from whom he bought the goods. Reason being privity of contract.If the defect is a manufacturing defect, the consumer may sue the manufacturer also along with the seller. This is an option with the consumer. Thus the manufacturer is a possible party, and not a necessary party.

And then a report from tribune dated Sunday,April 8, 2007
http://www.tribuneindia.com/2007/200...rum/rights.htm

Put briefly, the consumer has the option to sue the seller or manufacturer or both.

[boosters]

You can buy also from Registered Miracle Softwares Whether you are Buying Hardware or Softwares visit us at www.miraclextreme.com

[Ponmayilal]

Check the website www.computerwarehousepricelist.com Click on "about us" "Policies" and "FAQ" buttons and read through.
What a contrast when compared to theitdepot!
Attitude and fair trade practices do matter to the buyer.
I would rather prefer to deal with computerwarehouse than theitdepot, if I choose to buy online.

[praka123]

^ but that site lacks information reg products vastly,no pics no info just the price! Illya?

[The Unknown]

Never Heard About This Site.

[Manshahia]

thesedays one cant even trust his own city's vendor and u are purchasing items online and that too in india...
people are gettin lazier and lazier day by day...

[=CrAzYG33K=]

AFAIK ITDEPOT is reliable...
But their costs or on the higher side...

[Ponmayilal]

@praka123, I do agree the details are sketchy.But then if I have decided to go in for a Netgear Wireless Router WGR614,I would rather prefer to go to the manufacturer's website,get all the details such as specifications, Warranty terms etc., and makeup my mind to buy. Illiya? Now whom should I decide upon? A dealer who says "We do not provide any technical Support or service support.. The goods are sold to you 'as is where is' with 'all faults' and we are not responsible in any way. We in totality pass on the manufacturer's warranty and you have to take it up directly with them in case you have any issues" and/or words to that effect or one who says"Our endeavour is not only sale of products to our valued clients, but also render after-sales services as and when required. The sales and service team comprises of experienced and dedicated technocrats who spare no stone unturned to extend support services to the best satisfaction of the buyers." "Carry in warranty against manufacturing defects only."(This would mean that you are effectively protected against DOA - dead on arrival)"
"Every product we sell except those listed below have “7 DAY IRON CLAD GUARANTEE”. It is backed by our promise that you'll be satisfied with the product or we'll take it back within 7 days."
This is no canvassing but as I said attitude and fair trade practices as enunciated in the policy statements do matter to the buyer. IMO theitdepot.com fails to inspire any buyer's confidence.
@proton, thanks for the two references which highlight that the seller cannot walk away stating that it is all pleasure for me and all pain for you should the product is found defective.All buyers should go through the references and exercise their rights before and after buying.

[praka123]

@ponmayil ur views are right.but then i said only that cwh site looks lil lacking in terms of product description.

[Ponmayilal]

^ I haven't chided you either.
The focus is mainly on the terms and conditions, Policies etc., as enunciated by the sellers.
I know how vocal you have been on this

[abhinandh]

guys,i think www.theitdepot.com is reliable.i bought a logitech precison gamepad an it was delivered promptly within 2 days.but their prices are high for certain products.

[Ponmayilal]

Originally Posted by abhinandh

guys,i think www.theitdepot.com is reliable.i bought a logitech precison gamepad an it was delivered promptly within 2 days.but their prices are high for certain products.

Just because a product is delivered promptly do u call a seller reliable?Just because the product received works fine, does the seller become reliable?

It may so happen that in almost 95% of the cases the delivery may be prompt and the products work without any problems.

What does the seller do or wants to do in the reminder of 5% of the cases?

This is where the seller's true colour is revealed.

I am afraid you did not read through their terms and conditions nor did you go through the policies of the computerwarehouse.

I had recently bought an ASUS motherboard from a local dealer. On first switching it will boot but shut down after ten minutes.I returned the board to the dealer and he promptly replaced it with a new motherboard which worked fine.He did not say I am not responsible for the manufacturing defects. He did not say "when you buy you buy "with all faults" . I have nothing to do.Go to ASUS"

[proton]

I fully agree with Ponmayilal.
Before you place any order online. Ask the vendor about his return policy
1.when the item received is DOA (Dead On Arrival). Check whether he will replace it immediately.
2.when the item is OK on receipt but develops a defect later but within the manufacturer’s warranty. Check whether he will service the manufacturer’s warranty or point his fingers to the service facility of the manufacturer/distributor.

Make your decision only after you receive categorical and unambiguous replies from him and never be in a hurry to make online purchases in a flash.

e-commerce is still at its infancy in India and poses a lot of problems for the consumers and it is for the consumer to be wary before he parts his money.

In case you decide to goahead and purchase do keep the emails sent and received by you.

[syogan]

Check this out

http://www.techenclave.com/forums/is...ble-71832.html

The service is good. No tall promises such as the 7 day iron clad warranty but ussually the people who make tall promises are the ones who shaft you.

[satyamy]

i dont think its reliable

[syogan]

Satyamy

Have u ever bought anything from www.theitdepot.com and had a problem or is it just I don't like it so it's not reliable

[satyamy]

Originally Posted by syogan

Satyamy

Have u ever bought anything from www.theitdepot.com and had a problem or is it just I don't like it so it's not reliable

offcourse

few weeks ago
I buyied a DVD Writer for Rs. 2100 + 115 extra /- from www.theitdepot.com
& on the next day my frnd said he bought a New DVD Writer for Rs. 1900/- from lamington + Rs. 20 extra (Bus Fares)

So wht do u think
which one is reliable........?

[janitha]

What I feel and do is to buy only hard to get items from online shops.

But what I heard is that in western countries online shopping is always cheaper.

[Ponmayilal]

Well, click on the link http://cc.msnscache.com/cache.aspx?q...-IN&FORM=CVRE9
Theitdepot had a technical support site http//theitdepot.net, which no longer exists.The above link gives you a cached page. If the link does not open copy and paste. Read on and it is a mystery as to what happened further, but you know the woes of a customer.Guard yourself before buying online.

[proton]

Originally Posted by Ponmayilal

Well, click on the link http://cc.msnscache.com/cache.aspx?q...-IN&FORM=CVRE9
Theitdepot had a technical support site http//theitdepot.net, which no longer exists.The above link gives you a cached page. If the link does not open copy and paste. Read on and it is a mystery as to what happened further, but you know the woes of a customer.Guard yourself before buying online.

I shall modify the last statement:
"Guard yourself before and after buying online"

[syogan]

Satyamy

do you real mean to say that www.Theitdepot.com is not reliable because you paid a higher price?

seems like you have a bone to pick because a friend pointed out that he bought it cheaper.

Originally Posted by Ponmayilal

Well, click on the link http://cc.msnscache.com/cache.aspx?q...-IN&FORM=CVRE9
Theitdepot had a technical support site http//theitdepot.net, which no longer exists.The above link gives you a cached page. If the link does not open copy and paste. Read on and it is a mystery as to what happened further, but you know the woes of a customer.Guard yourself before buying online.

Like you said you don't know what happened. Being on gaurd is a perogative of any customer be it online or offline but the issue is whether www.theitdepot.com is reliable or not.

Ponmayil how did you know about the tech support page????

[Ponmayilal]

yep @syogan, a year or so ago I had as part of my academic program done a small paper on "e-commerce in India" and at that time I had gone through the website and also that of many other online sellers.

[syogan]

ponmayil

All i have heard so far is that the terms and conditions are not good and that there has been an issue noted on their support page that we have no idea how it ended and therefore your contention and opinion about their reliability. You have also mentioned that you would rather buy elsewhere if you choose to buy online.

We are not discussing where you would like to buy if you choose to buy online here. We are only trying to ascertain whether www.theitdepot.com is reliable or not.

The only People who have actually bought from www.theitdepot.com and have participated on this discussion say that it is reliable but a bit costly.
Your posts seem to have done a sales talk for computerwarehouse rather than through any light on the reliability of www.theitdepot.com.

[Ponmayilal]

@syogan
1. Have you purchased anything from the itdepot.com before opining that “their service is good.” Or is it because so many people have purchased and were happy and so me too joins them?
2. Just because I compared the terms and conditions of Computerwarehouse and the itdepot.com, and stated “IMO theitdepot.com fails to inspire any buyer's confidence.” do you consider it as a sales talk in favour of Computerwarehouse?
3. Be it Computerwarehouse, theitdepot or any other online /offline vendor, all or most of them by and large deal with the same products by reputed manufacturers. I have , as a computer hobbyist, purchased computer peripherals from theitdepot, Computerwarehouse, Delta Peripherals, Xserve India, Rashi Peripherals, Priya International and various other dealers/distributors big and small. If the consumers who bought them feel happy about it, it only confirms the reliability and credibility of the manufacturers and no credit can really be attributed to the sellers. IMO the seller’s reliability and credibility is established by their policies made known to the buyers before they purchase and the service and support they provide after the sale, in consonance with accepted fair trade practices. I have clearly stated in a previous post “It may so happen that in almost 95% of the cases the delivery may be prompt and the products work without any problems.What does the seller do or wants to do in the reminder of 5% of the cases? This is where the seller's true colour is revealed.”
4. This thread was started by agnels who has complained that after receipt of the money, theitdepot has failed to respond to his queries.I had brought out the other instance ( http://cc.msnscache.com/cache.aspx?q...-IN&FORM=CVRE5 )wherein theitdepot had supplied a wrong card and after the buyer sent it back through the person/courier authorised by theitdepot , theitdepot was only being evasive for months. They also did not reply to his last post. And there was not an iota of regret on their part for delivering a wrong product. Neither agnels nor elendil had come out on what happened further in their cases but it does not take away the frustration and agony they had experienced.
5. I am definitely not on the payroll of Computerwarehouse.But in an indirect comment on their policy and in favour of theitdepot, you have stated “No tall promises such as the 7 day iron clad warranty but ussually the people who make tall promises are the ones who shaft you” Have you been “shafted” by anyone like that or is it a wild statement not based on any facts? Your comment that satyamy had “a bone to pick up” is also not in good taste.
6. You are welcome to give your opinions for or against , but please do not try to denigrate others either directly or indirectly.

[satyamy]

Originally Posted by syogan

Satyamy

do you real mean to say that www.Theitdepot.com is not reliable because you paid a higher price?

seems like you have a bone to pick because a friend pointed out that he bought it cheaper.

yes
i dont believe them