Yahoo's Customer Support Sucks

[g_goyal2000]

Hi.
I've had a mail account in Yahoo! since past 5-6 years that I logged onto almost everyday.
I used to think that Yahoo! Mail was better than Hotmail.
But last month, I experienced something that really shattered that belief.
In addition, it completely emptied my account of everything including contacts, mails & folders.
What happenned was that when I logged onto my email account, I got signed in but instead of showing my Inbox, I was shown an error page with "Error Code 1" saying that they had encountered an error and u (meaning I) should try some of the steps to resolve it. I did whatever was suggested but still was unable to open my mailbox.
So, I reported the error to the Yahoo! team.
Next day, when I again tried to open the mail, I was shown the same page but with "Error Code 2" this time. I reported that error too.
3-4 days later, a reply came from the Yahoo! Customer Support saying that the problem had been solved & u can now open u'r mailbox.
I tried & it was working fine now. The problem had been solved. Right??
Wrong!!!
In the process of fixing my account, they deleted all my mails, custom folders, filters & even address book.
When I contacted them regarding the matter, this is what they had to say (I'm posting my entire mail).

It would be better if u read the following from the very bottom of the post. Some of the following contain my comments for better understanding.

This is their very lame second response to my reply to their first response.

Hello,

Thank you for contacting Yahoo! India Customer Care.

Your account has been closed due to inactivity (//It is not. It never was dormant//). "Dormant" accounts are de-activated if they have not been logged into for four months, regardless of whether or not email has been received in the account during that time.

You can re-enable your account, but without any of the info that was stored in it (//Read my previous comment//). To re-enable the account and start fresh, return to the Yahoo! Mail Sign-in page and log in with your ID and password.

http://mail.yahoo.com/?.intl=in

Once you log in, please click on the "Reactivate Yahoo! Mail" link at the bottom of the page.

Note: Once an account has been de-activated, we cannot retrieve any of the information that was formerly stored in it.

-----------------------------------------------------------------------

For more information or any other Yahoo! Mail related query - we invite you to visit:

http://help.yahoo.com/help/in/mail/ Thank you again for contacting Yahoo! Customer Care.

Regards,
Jenny
Yahoo! India Customer Care

This is my reply to their first response.

Original Message Follows:
-------------------------

Hi.
Thanks for your reply.
I am astonished to know that the all the stored mails get deleted during "dormancy" (//The account was never dormant. If accessing your account daily makes it dormant then the Yahoo! people are the most foolish people I've ever seen//).
If it had been due to my mistake, then it would have been on me & I wouldn't have contacted you.
But since the problem happenned from your side, it should have been u'r responsibility to make sure that the mails were kept safe during dormancy period. If that was not possible, u should have told me before resetting my account when the problem occurred.
And since my mails got deleted from your end, it should be u'r repsonsibility to retrieve them.
But after reading your mail, it seems that u'r not even trying to help and don't even feel sorry or accept u'r mistake.
All your trying to do is just seek a way to sell me an upgraded product instead of solving my problem.
I'm starting to feel that whether this "dormancy" of my account was really a problem or a trick from your side to try & sell me an upgraded product.
I just don't know what else to say.
I feel cheated by the way u guys acted.
I can't even imagine how many people face the same problem & get the same "bullshit" responce from u'r side.
This response of yours just dropped the credibility of u'r mail service down to zero in my eyes.

Gaurav

This is their response to my original message.

----- Original Message -----
From: Yahoo! India
To: Gaurav Goyal
Sent: Monday, April 09, 2007 4:55 PM
Subject: Re: Feedback - Problem - Managing and storing messages (KMM84814677V17903L0KM)
Hello Gaurav,
Thank you for writing to Yahoo! India Customer Care.
We apologize but it is not possible for the Yahoo! Mail team to retrieve any previously stored information.
Yahoo! Premium Mail accounts do not require access to protect from dormancy or possible de-activation. To learn more and subscribe to Yahoo! Mail Plus, please visit:
http://us.rd.yahoo.com/evt=8790/*htt...mail.yahoo.com
To learn more and subscribe to Yahoo! Mail Personal Address, please visit:
http://personal.mail.yahoo.com/info/splash.html
Thank you again for contacting Yahoo! Customer Care.
Regards,

Tim
Senior Customer Care Specialist
Yahoo! Customer Care

This is my original complaint message which I wrote after finding out that my account had been emptied out completely.

Original Message Follows:
-------------------------
>>REDFRMCON
Mail-Id: 1176053436-6640
Name: Gaurav Goyal
Yahoo! ID: gaurs2000
Type of feedback: Problem
Problem area: Managing and storing messages
Error message: Other... (included below)
How often this occurs: Always
Type your feedback here:
Hi. About 1-2 weeks ago, I was facing a problem of "Error Codes 1 & 2". Later, the problem was fixed from your side.
But today, I noticed that all my mails & custom folders (and the mails in them) I had created are gone. They may have been deleted from your side when the problem was fixed but I didn't notice the problem then. But today I did. I know I didn't delete them. I think the mistake happened from your side.
The mails in custom folders (******, *****, Gaurav, etc) are very important.
Kindly look into it & please try to retrieve them all, atleast from "Gaurav" folder.

While Viewing: http://help.yahoo.com/l/us/yahoo/mai...tus/index.html

Form Name: http://add2.dir.scd.yahoo.com/fast/h...l/cgi_feedback

Yahoo ID: gaurs2000 : Yahoo id from cookie https://amt.yahoo.com/amt/dosearch?....cdGQrAc_0bu1XA--

: Yahoo id from form https://amt.yahoo.com/amt/dosearch?....6TdGMyBeAyzrvw--

Browser: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.3)
Gecko/20070309 Firefox/2.0.0.3

REMOTE_ADDR: xxx.xxx.xxx.xxx
REMOTE_HOST: unknown
Date Originated: Sunday April 8, 2007 - 10:30:36
-------

Why is this in flight club?.

Well from seeing your thread. I forgot to check my email for two month i think . Thanks for reminding me . Best of luck.

And oh their no use of crying for the lost mail. I had this terrible thing when using hotmail. Iam happy with Gmail so far. Google rocks .