What you call is known as Packet loss from the IP. Tough you can ping but the packets that carry net data is not there. I dont think you should just rest and let the circumstances take over . You should register a strong protest with the Net Provider ( Sify or Satyam in your case ).
Most of the time they may increase the bandwidth of your connection to satisfy you its entirely their problem and you should not suffer because they cannot provide you with a Good healthy line and instead give you slow net which looses packets.
Best luck and do keep us updated
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