First of all, I am not sure weather or not you are aware of the speed systems. When Reliance is saying 128 Kbps, it is Kilo Bits Per second, but when you are surfing the net, the speed you usually see is KBps, i.e. Kilo Bytes per second. Now there is a big difference here. When you say 60 KBps, it actually is 60x8 => 480Kbps which is not possible. The most what you can get is 16 KBps it the speed is 128Kbps. So as you said that you usually have 10-12 KBps, I guess thats pretty good in a 128 Kbps connection.
I hope you understood what I meant to say. Always multiply your speed with 8 to find out how much speed are you having in terms of Kbps.
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