Samsung DVD Drive Problem

bukaida · 22-07-2005, 10:19 PM

I have bought a samsung DVD Drive . The problem is that , it often automatically ejects the disk and after 4 to 5 tries , finally accepts it.

Quote:

Once accepted, it reads fine

but the problem with the tray persists. please help.

icecoolz · 22-07-2005, 10:55 PM

Samsung and the dreaded tray issues! Samsung optical drives are known to have those issues mate. I own a Samsung optical CD writer and I hardly use it anymore. It will not write beyond 24X speeds.

Charley · 23-07-2005, 01:54 PM

Quote:

Originally Posted by bukaida

I have bought a samsung DVD Drive . The problem is that , it often automatically ejects the disk and after 4 to 5 tries , finally accepts it.

Quote:

Once accepted, it reads fine

but the problem with the tray persists. please help.

If its in ur warranty period try getting a replace or else keep it safe in a cupboard and get a new 1, preferably Sony or Benq.

bukaida · 23-07-2005, 11:05 PM

Its seem was only a bad investment .How can a reputeted company produces such bad product?

AlienTech · 24-07-2005, 01:07 AM

Samsung is not a "reputeted company". Not even close to the top 100 and don't worry, they all do it. You wont believe the crap these companies release. But if you don't know then its all good right? What you don't know wont hurt you. I once worked for a company that became #1 by threatening other companies to take them to court and it was cheaper for them to buy the products instead. The product was not very good but it sort of worked. So everyone gained. But there were far better products out there who went out of business for lack of sales. Companies like Samsung has huge volume because they give retailers big discounts and good prices. Not because they have anywhere close to the best products.

Rollercoaster · 24-07-2005, 09:36 AM

Yes people....

You are right, companies like Samsung promise too much but then dont do it.

I had a Samsung Combo Drive, which i lovindly bought a long time ago when such Sh#T was new to teh market. It served me good and then suddenly 6 months back it stopped reading DVDs and writing CDs.

I went to a coustomer care center, which is near my home and they simply refused to repair it, their quote "Sir, this is too old a model and has become obselete. We cannot repair this product and if you want to get it repaired then you have to do to delhi to get the service. There also we are not sure if it can be reapaired"

I tried humbly to educate them that this was their problem to repair the product as they were the so called "Coustomer Care" people and even if it needs to be sent to MARS to be repaired then please do so at you expence. I am a consuemer and I have rights.

That retard simply smilled at me!

Well i then wrote the the Ministory of IT-INIDA at mocit@nic.in --- http://www.mit.gov.in/ with a cc to samsung people.

Guess what within hours i recieved a email that the conserned Service center has been notified of my problem and they will service my product!

Guys we need to gear up for this....

dOm1naTOr · 24-07-2005, 12:11 PM

Samsung are the worst. I think everyone in this forum knows bout it.
Go for LiteOn or Benq.

bukaida · 26-07-2005, 09:27 PM

Quote:

You can fool some people for some time but cannot fool all the people for all the time

I had nothing personal with Samsung but It is quite heart-breaking if someone deceives you.
Now when I went to the dealer and asked about the solution , he said it is a very well-known problem of samsung drives. When I asked why then he had'nt tell me the fact at the time of purchase , he replied that "we have to sell the product". What an attitude

Now that my warrent is just over, they r asking money for repairing it. Finally I told them that I would rather through
the drive away than spending a single more rupees on them. They have this kind of audacity becoz of the lack of strictness in enforcing the law.

Anyway, I have written so much out of my frustration and on a hope that none in the Digit forum will do the same mistake.