Modem Troubleshoot

karthik316_2003 · 21-08-2004, 07:50 PM

My 56Kpbs d-link external modem does not connect to the internet.i.e,the connecting tone that you hear from the modem speaker is somewhat 'irregular' and it keeps on going without an end
which is not supposed to happen normally.On taking it to the d-link company,they tested it right in front of me (using my own cable and adapter) and it worked fine!!??I am sure that my drivers are all properly installed,phone line is also fine without any disturbance and my dail-up account is also a valid one.
Pls. help me as to what else could be the problem.

ujjwal · 21-08-2004, 08:20 PM

I think the problem may lie with your ISP (Internet Service Provider). Contact them to see of their servers are ok, and if they have alternate numbers. Or better, get rid of it and get a new one.

rj2k · 21-08-2004, 09:29 PM

Yup! problem is with your isp.

karthik316_2003 · 22-08-2004, 04:39 PM

My isp is vsnl which is quite good.I also tried connecting with bsnl,but the same probs occcur.I have also found a clue which is,my modem connects perfectly during a "HALF-HOOK" if u know what i mean(i.e,you pick-up the reciever of the parallel telephone during the handshake.)Can anyone explain this?

busyanuj · 23-08-2004, 12:15 AM

this problem also happens if there is noise or disturbance in the phone line.

pick up the phone then press "1", after that, if the phone is completely silent then the line is ok, if you can hear some "noise" etc, then your phone wire may need to be changed.

theraven · 23-08-2004, 06:34 PM

i agree with busyanuj
check out ur phone line ...
get it checked !!
thats where the fault is ..

karthik316_2003 · 23-08-2004, 08:23 PM

thank u guys.

i have got my modem replaced with a new PBC and it is working fine.there is no prob with the telephone line.

21-08-2004, 07:50 PM	#1 (permalink)
karthik316_2003 Right Off the Assembly Line Join Date: Nov 2003 Posts: 40	Modem Troubleshoot My 56Kpbs d-link external modem does not connect to the internet.i.e,the connecting tone that you hear from the modem speaker is somewhat 'irregular' and it keeps on going without an end which is not supposed to happen normally.On taking it to the d-link company,they tested it right in front of me (using my own cable and adapter) and it worked fine!!??I am sure that my drivers are all properly installed,phone line is also fine without any disturbance and my dail-up account is also a valid one. Pls. help me as to what else could be the problem.

21-08-2004, 08:20 PM	#2 (permalink)
ujjwal Alpha Geek Join Date: Dec 2003 Posts: 780	I think the problem may lie with your ISP (Internet Service Provider). Contact them to see of their servers are ok, and if they have alternate numbers. Or better, get rid of it and get a new one. __________________ Hardware - Celeron 266 MHz, 128MB RAM, Intel i740 8MB RAM Software - Slackware Linux 10.1; Archlinux 0.7; Windows 98 SE Humanware - GS/CS C++ L+++ w b+++ DI+ D+ e

23-08-2004, 12:15 AM	#5 (permalink)
busyanuj In The Zone Join Date: Dec 2003 Posts: 488	this problem also happens if there is noise or disturbance in the phone line. pick up the phone then press "1", after that, if the phone is completely silent then the line is ok, if you can hear some "noise" etc, then your phone wire may need to be changed. __________________ You are a living magnet. What you attract into your life is in harmony with your dominant thoughts.

23-08-2004, 06:34 PM	#6 (permalink)
theraven Human Spambot Join Date: May 2004 Location: off to "never ever" land Posts: 2,912	i agree with busyanuj check out ur phone line ... get it checked !! thats where the fault is .. __________________ No Mercy, No Limits. Oobertech.net - Keeping Knowledge Free

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21-08-2004, 09:29 PM	#3 (permalink)
rj2k Apprentice Join Date: Jul 2004 Posts: 51	Yup! problem is with your isp.

22-08-2004, 04:39 PM	#4 (permalink)
karthik316_2003 Right Off the Assembly Line Join Date: Nov 2003 Posts: 40	My isp is vsnl which is quite good.I also tried connecting with bsnl,but the same probs occcur.I have also found a clue which is,my modem connects perfectly during a "HALF-HOOK" if u know what i mean(i.e,you pick-up the reciever of the parallel telephone during the handshake.)Can anyone explain this?

23-08-2004, 08:23 PM	#7 (permalink)
karthik316_2003 Right Off the Assembly Line Join Date: Nov 2003 Posts: 40	thank u guys. i have got my modem replaced with a new PBC and it is working fine.there is no prob with the telephone line.