Airtel - customer care

I am not able to contact customer care executive from the last 2-3 days. IVR system replies "send your queries via sms at our toll free no. 121". Somebody told me that it happens if you call customer care more than 3 times a day. Anybody facing same problem?

[speedyguy]

call customer care from some other airtel mobile (n tell them ur number) n tell them this thing...they will unblock customer care....

ps: dun bother sendin sms to em coz they wont

cheers

[neerajvohra]

well urs using postpaid or prepaid...???

if u want i can clear it out...pm me ur no..i work in bharti teletech..
which holds airtel....

[steelwin]

Originally Posted by neerajvohra

well urs using postpaid or prepaid...???

if u want i can clear it out...pm me ur no..i work in bharti teletech..
which holds airtel....

nice,
i have one doubt, what is mobile office , is it free for unlimited browsing for 375/- .

i want the airtel service in our area , for that i can give them the required land along road side in the main city. will they prefer this ., ? what i need is airtel service in our area . please reply

[amol48]

i had faced the same pro and when i had called the customer care they said it will be unblocked in 7 days.. but it wasn till at least 15 days

[speedyguy]

no they shud unblock it within a week...but that realy sux...i mean somtimes i had to keep re-trying to get t cc or it even ocasionally disconnects in between...so is it my fault that i hvto keep re-dialing....

@anarchist: can u plz gimmi some details abt bsnl 200 unlimited...im lookin for a faster connection (atleast faster than airtel gprs) at less price as i use my net only at vacations...

cheers

[speedyguy]

is it better than airtel, wats d download speed for that....airtel has download speeds of round 3-4kbps though it connects at 115.2kbps

cheers

[deathvirus_me]

airtel has download speeds of round 3-4kbps though it connects at 115.2kbps

gprs speed is unpredictable. it depends on many factors. its better to check speed at any working connection by bringing it home. as speed depends on no. of users under your BTS, signal strength, BTS capacity, network congestion. airtel may have higher speed in cities due to EDGE. I was getting ~40kbps (5kBps) with bsnl but airtel speed is much lower ~8kbps (1kBps).

10-15 KBps (80-120 kbps) with default download managers ... over 25 KBps (200 kbps) with Flashget .. though the speeds are a bit incosistant .... and it depends on the downloading server tooo .. the best i get is from the RO server at Softpedia ..... here a screenshot of the speeds that i get (mostly around 24-25 though) ...

I am not able to contact customer care executive from the last 2-3 days. IVR system replies "send your queries via sms at our toll free no. 121". Somebody told me that it happens if you call customer care more than 3 times a day. Anybody facing same problem?

Happens if u call for more than 5 times within short time period .... no matter what the reason is .. a stupid operation ...

[Mangal Pandey]

yeah thats true. Airtel EDGE gives browsing speeds upto 235 KBps

[casanova]

I faced this problem in November. I even called from different nos and also went to te office. They were not unblocking it. I was having a balance of over1000/- and a customer from 2 years. I finally discarded airtel and switched to idea in march. That is no response even after 4 months continuous try.

[steelwin]

friends,

will it be in BSNL gprs , what is the grand price for browsing unlimited with them . is there any hiddden charges apart from this 200/- Rs. , is it unlimited ? can i use it 24hrs a day .? ... please tell only if it is confidential

[speedyguy]

@deathvirus_me: dude u kiddin me...my airtel sux in here...i get speeds of generally 3-4kbps that too is often broken so kinda not constant wit speeds...at nite may fly to 5-6kbps...u may hv edge but still ru really gettin those speeds wit "airtel gprs mobile office"...im thinkin to check this bsnl

cheers

[deathvirus_me]

yupp ... on airtel gprs ... via EDGE on my 6681 .... though the hosting server also must be good ... for avg. servers i get speeds around ~23 KBps .... but hey ... unlimited access at 250 bucks is a damm awesome offer ... though i'll shift to UL 900 Plus from BSNL soon ....

[steelwin]

Originally Posted by anarchist

no hidden price, you can browse continuosly 24hrs for 30 days, and you will also receive calls coming during connection, at that time internet will be suspended. but bsnl system will be faulty atleast 48 hours in one month (my personal experience)

i have enqiured airtel customer care, they are saying computer is programmed to count your No. of calls to cc , if you make more than 5 calls in 24 hours you will be blocked for 30 days. no matter what is the reason or what ever you talk (this also include calls which are dropped inbetween) and nobody can unblock you.
this is the worst system i have seen.

will i experience this problem in BSNL or in AIRTEL?

[steelwin]

can anyone help me in this matter,

Iam Steelwin , from ittamozhi which is a small city in
tirunelveli disttrict . located on valliyoor - tiruchendur road at the
mid of them in TAMIL NADU .please read my request below

Your AirTel Service is nice and userfriendly by its top most
rating in tele service for the mobile users. Its service and coverages
are good almost in all part. But what i want to say is , We dont have
AirTel service in our area. Its located in SH between Valliyoor and
Tiruchendur road . around 20 kms along we dont have the airtel service.

We have the tower at Sathankulam and at Tisaiyanvillai and our
city is located at 8 kms from those cities . but we have 13 grouped
villages around us upto 6 kms. in which many business peoples and
many students live in all
these cities in grand. so we are expecting your service in our area .
knowing this condition most of the mobile operators are started
planting their tower in our city. BSNL has already have their service
with full coverage , and now BPL have started to plant a tower .land
acquition is done for them. So i know how your service is. so we need
your service in our area. for that i can give you the necessary land
on road side within the city limit. So please take some effective steps
to do so. and we are expecting your faster movement regarding this
matter.

watch the area map here

for any related questions please write to me., we are ready to serve
you better .

[Najesh]

Whom r u requesting man.....,u should go to airtel's Office,this is d wrong place.

[joshi_ban]

GUys,

Well talking about GPRS or MO, Here in PUNE, AIRTEL gives an outstanding service. I use Edge 3g (though 3G is useless), it can give up to 16kBps (highest recorded in my case) and connects at 460.8 kbps = 57kBps.

Rs. 5 per day is okay and m getting somrthing like broadband. only that in the night time and evening i get some connection problem. or else the average speed is 12kBps.

thanks to airtel that we can use and carry tech. on our pocket and in our Lap.

[Najesh]

Originally Posted by joshi_ban

GUys,

Well talking about GPRS or MO, Here in PUNE, AIRTEL gives an outstanding service. I use Edge 3g (though 3G is useless), it can give up to 16kBps (highest recorded in my case) and connects at 460.8 kbps = 57kBps.

Rs. 5 per day is okay and m getting somrthing like broadband. only that in the night time and evening i get some connection problem. or else the average speed is 12kBps.

thanks to airtel that we can use and carry tech. on our pocket and in our Lap.

Hey buddy,i m getting jealous of u,u r really lucky,infact ur whole region is lucky,I in bengal get a speed of only 5kB,that too not regularly.

[neerajvohra]

Originally Posted by anarchist

@neerajvohra - I am using prepaid, airtel dealer here says that it will be unblocked after 30 days. tried from another mobile. the customer care replies that it may be due to some computer fault, they will try to unblock it.
But nothing done! What a nonsense talk cc 3 times a day and you are blocked for 30 days. Some other people also facing same problem here.
Anyway, my mobile no. sent via PM.

have forwarded the matter to the authority...

everything will be ok within 24 hours....pm me for the news!!

[speedyguy]

16kbps download at airtel gprs....somwat unvelievable for me....mine runs at nearly 3-4kbps that too not constant....frequent breakups r there....im movin to nagpur...dunno hwz speed there??? crossed fingers

ps: dun have edge
cheers

[joshi_ban]

Originally Posted by speedyguy

16kbps download at airtel gprs....somwat unvelievable for me....mine runs at nearly 3-4kbps that too not constant....frequent breakups r there....im movin to nagpur...dunno hwz speed there??? crossed fingers

ps: dun have edge
cheers

Hay guys, i told u that 16kB/s is my recorded. normally when i surf the pages, it is below 7-8 but when i download,my download manager shows more than 12...its true and have downloded many huge files in very less time...

[Mangal Pandey]

Originally Posted by joshi_ban

GUys,

Well talking about GPRS or MO, Here in PUNE, AIRTEL gives an outstanding service. I use Edge 3g (though 3G is useless), it can give up to 16kBps (highest recorded in my case) and connects at 460.8 kbps = 57kBps.

Rs. 5 per day is okay and m getting somrthing like broadband. only that in the night time and evening i get some connection problem. or else the average speed is 12kBps.

thanks to airtel that we can use and carry tech. on our pocket and in our Lap.

Hello. You can increase that speed to 921.6 Kbps from dial up connection (by which ever name u use)> properties> general tab > select whichever modem u use > configure > maximum port speed change it to 921600.

But the question is does it really help at all?
I certainly dont think so.

[joshi_ban]

Originally Posted by Mangal Pandey

Hello. You can increase that speed to 921.6 Kbps from dial up connection (by which ever name u use)> properties> general tab > select whichever modem u use > configure > maximum port speed change it to 921600.

But the question is does it really help at all?
I certainly dont think so.

OYE MANGALE,

I know that, but i mentioned u that my download manager in OPERA and DAP shows the speed of more than 12 kBps while download. and when i checked my record, 16 was my highest recorded

SUcKs u Guys

[deathvirus_me]

Hey buddy,i m getting jealous of u,u r really lucky,infact ur whole region is lucky,I in bengal get a speed of only 5kB,that too not regularly.

Bengal is not a small place .... ur region (siliguri eeh??) may have bad reception ...

16kbps download at airtel gprs....somwat unvelievable for me....mine runs at nearly 3-4kbps that too not constant....frequent breakups r there....im movin to nagpur...dunno hwz speed there??? crossed fingers

ps: dun have edge
cheers

No EDGE .. no nothing good ... look at this :



I was downloading it yesterday night .. speeds are ok'ish for me ... can't really ask more for 250 bucks back at where i live ..... for now i.e.

[joshi_ban]

hay guys, espec. Mangal Bahadur,

look what deathvirus has said. even his speed uis quite good.

for Proof have attached one screen shot by deathvirus, take a look.

my download speed using Airtel Mo is more than 19 kBps. check it out

what else one can ask for rs 150.

By the way airtel live also works in the laptop, only that m not able to use MSN Messenger.

[joshi_ban]

Check Out The Screenshot

@edge And 3g

[speedyguy]

how come u guys get dat speed dudes....mine here sux...really useless to browse it....its very unresponsive....that indicator on ur taksbar is generally at off position...blinks ocassionally indicating some data transfer but i hv to wait yrs to open one page that too unsuccesfully....i cant even use yahoo msnger properly....

either server in my place is bad or im doing something wrong or may b i need some tweak suggestions...

im using se k300i

cheers

[Tech.Masti]

Originally Posted by deathvirus_me

Bengal is not a small place .... ur region (siliguri eeh??) may have bad reception ...



No EDGE .. no nothing good ... look at this :



I was downloading it yesterday night .. speeds are ok'ish for me ... can't really ask more for 250 bucks back at where i live ..... for now i.e.

i am also from WB. i am using MO on kolkata airtel sim. But the speed is not good enough. When i download something, download manager shows 7-9KBps. As per ZDnet speed test it says 56kbps-59kbps. Airtel tower is nearby my home, so i think there are no problem with signal strenght, it may happen for handset. i am using Nokia 3220 handset(EDGE supported). so please tell me what handset you using. thanks.

[deathvirus_me]

3220 has EDGE class 6 .... so the maximum speeds can be upto 14 KBps .. and since actual realtime performance is never close to 100% .. so speeds should be somewhere around 10-12 KBps .... those speeds that ur getting maybe because of the server ur downloading from .... to see the maximum speeds u can get ,,, visit http://www.softpedia.com/ ... look for a download .. and select the romania (RO) server .. one the best among the few i've come across ...

edge And 3g

Ahem .. 3G ???? No yaar .. sirf EDGE .... that too naam-ka-waste ... believe me ... i used to get better speeds before Airtel officially introduced EDGE ...

BTW .. i'm using a Nokia 6681 ... and guess what .. no airtel tower close to my house ...

[joshi_ban]

guys, one thing i noticed....the speed varies from place to place even inside ur house.

My room has god window in only one side, whenever i surf from cornor table in my room, speed is slow, but as i go close to window it becomes faster. I normally sit in my terrace and surf the net, there i get a blazing speed.

try it out guys, go to ur terrace or open space for better reception of the net.

By the way i think EDGE matters a lot. earlier i was using LG G1800 without edge, that time the max speed was 5KB/s, but now i am using N6680 and speed increased more than 3 times.