Some online products have Dealer warranty which is as good as no warranty.
But most of the products have manufacturer warranty.
Whether bought online or through store, for any problem you will have to approach the "Service centre" ONLY.
Even if you go to the same store guy the most he will do is to give you the service center address and number and nothing more. He isn't going to involve in repairing it or replace it. Same with online shopping, only difference is that all this happens over the phone / e-mail instead of in-person.
So to say, online shopping is safe if it is through flipkart, letsbuy and other reputed portals. Ebay and sometimes heavy discounters like dealandyou etc sell products that have no warranty and call it dealer warranty usually of 3 months.
I bought my 7.5k speaker set from flipkart, mouse and KB worth 6k from letsbuy and primeabgb and many more. All those have manufactrers warranty which is as good as buying it in store but for more price.
To summarise, HE is BLUFFING.
Quote:
Special Offer : Samsung Galaxy R I9103
1) This phone is procured directly from Samsung India and comes in a factory sealed box
2) This phone comes with 1 year warranty from Samsung India and ships in 3 days from the date of order
3) This ships from Bangalore, India and comes along with a VAT paid bill
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^It looks completely legit. You go with it as long as you have a BILL