Motherboard Warranty/Replacement Confusion

[Charan]

I have a Intel D915GAV motherboard couppled with a P4 520 (2.8GHz HT ). It has two more months of warranty. Recently the board has gone bad and my vendor has taken it to service. I think he will inform about the status tomorrow.Initially he said it was a northbridge/southbridge problem. But looking at the state of the mobo , I dont think its repairable. I want to know how long will they take to give the update on my mobo. My vendor said they will take 15 to 30 days to repair it, But I think he is lying, Later he said I will need to upgrade my CPU cause the motherboard is not available anymore and the new ones are incompatible with P4, which again is a lie, cause I see that there are other C2D boards which support P4.

My question .. When can I expect my old or the new mobo back i.e., time taken by intel to trouble shoot the mobo and update me with their findings..

[NucleusKore]

I hope he has given you some sort of a service invoice stating the nature of the complaint and the date. Then time will not be a problem

[lywyre]

^^^
He should have received an email acknowledgement from Intel by now, IF he had sent to Intel.

[Charan]

@NucelusKore: I havent received any , cause he picked up the mobo from my house, but didnot give me any invoice like that. I dont think that will be a problem.

@lywyre: Me getting a email or the vendor?

[NucleusKore]

Originally Posted by Charan

@NucelusKore: I havent received any , cause he picked up the mobo from my house, but didnot give me any invoice like that. I dont think that will be a problem.

@lywyre: Me getting a email or the vendor?

He can always say he never came home unless you trust him so much

[Charan]

He cant say that cause he will loose the business and he also handles my brothers office computer needs for the past 2-3 years.

EDIT : My dad said to me to upgrade my PC , damn more searching in this forum for me now

[Gigacore]

Offtopic: Charan bro have u lost ur case's side panel.. coz ur case is always open

[Charan]

^^^ na I havent lost it, My procy is P4 Prescott series so its damn hot and noisy , I keep it open to let cool air come into the cabinet . BTW how can anyone loose a side panel ?

[Charan]

here is the update from my vendor.

1.Your board is 915 GAV operating at 533 MHz FSB which as you know is a technology 2-1/2 years back.The board has gone for repair.At best you might get a board operating at
800 Mhz which is today's earliest bus speed technology since you have a quad-core at 1333 MHz.But the problem would be the processor will not be compatible. Please note that intel doesn't believe in the phenomenon of repair,they only replace.

2.Today you no more have P1V MACHINE.What you get is dual –core or core-to-duo.
Ideally you have to upgrade your memory,M/B and the processor on a buy back of your existing processor and M/B.Listed below is a series of possibilities.

The foll is today's pricing on the components:

INTEL CORE-2-DUO 2 GHZ---------6,050/-+VAT(2 MB CACHE AND 800 FSB)

2. 3 GHZ---------7,900/-+VAT

2.66GHZ---------9,100/-+VAT

Corresponding M/B INTEL 945 GCNL----------4,100/-+VAT

INTEL 945 DDR2----------4,900/-+VAT

CORRESPONDING MEMORY 512 MB DDR2------1,325/-+VAT

1 GB DDR2-------1,575/-+VAT

We will buy back your existing processor,M/B and memory based on a depreciation value from the past 2-1/2 years and today's market standings which would be a value of 2,900/-+VAT.The same can be adjusted on the bill made out to you.We don't see any other feasible solution other than this.

Please verify and confirm.The above includes freight,installation and forwarding charges.

E6750+mobo+ram = 15575 + tax

[janitha]

@Charan

Doesn't it appear nothing but an attempt to cheat you?

[lywyre]

Man, this is plain cheating by your vendor. If your motherboard is under warranty, then it should be fixed by Intel, what ever the cost is. Just mail the same to Intel and get their side of story.

[vivekbabbudelhi]

lol...lol...simply email ur vendor to suck bulls load....he is worth it...damn cheater

[Charan]

Yea I know that the quotes is absolutely over the limit.. I have been discussing this with my brother. as its diwali tmro the vendor will not be available for to speak to .... This mail was sent to my brother and he forwarded it to me , my brother has no idea about the rates ..... Will decide after diwali

LOL I just checked INTEL 945 GCNL and it supports my processor .. damn .. I did know he can say this much of a lie to my brother

I found out the phone number of the intel support office in india .. will call them tmro and ask some questions

just for your refference here are the numbers
1901-425-2105
91-80-2854-2105

[NucleusKore]

Replacing with a suitable board is Intel's headache. You should talk to them, if he tries some 420 they will blacklist him

[praka123]

..and does he a genuine dealer or a local assembler?if he is a dealer,he cannot say such a thing like buyback

[Choto Cheeta]

PM Sent to Charan... !!!

[Charan]

^^ Thanks

[spitfire]

Originally Posted by Charan

I have a Intel D915GAV motherboard couppled with a P4 520 (2.8GHz HT ). It has two more months of warranty. Recently the board has gone bad and my vendor has taken it to service. I think he will inform about the status tomorrow.Initially he said it was a northbridge/southbridge problem. But looking at the state of the mobo , I dont think its repairable. I want to know how long will they take to give the update on my mobo. My vendor said they will take 15 to 30 days to repair it, But I think he is lying, Later he said I will need to upgrade my CPU cause the motherboard is not available anymore and the new ones are incompatible with P4, which again is a lie, cause I see that there are other C2D boards which support P4.

My question .. When can I expect my old or the new mobo back i.e., time taken by intel to trouble shoot the mobo and update me with their findings..

first of all yu hav a 800mhz fsb procy...not a 533mhz one..
secondly all current boards support your processor
thirdly the price given by your dealer is way over the mark..

the c2d he offerred is just an e4500 @ 2ghz (mind the fsb) which costs around 5.2k..the mobo prices are also higher than mark

so in short he is trying to rob you like hell...

[Charan]

ok update..

Intel was on leave for 1 week because of Diwali .. sigh .. 1 week

Called intel just now and spoke to a representative.. gave him my serial number and he said my warranty expired 2 weeks back but he said if I have the bill then that wont be a problem

Now my vendor says that my mobo was sent about 10 days back.. and intel says the mother board is not with them , I will be getting a tracking number from my vendor soon then I can check with intel myself...

Intel said it will take a minimum of 7 days to max of 15 days to get the mobo replaced.

[ArZuNeOs]

just mail the model no & serial no of the mobo ....u can find the details on the box ...to intel...they are faster in replying back.....

Keep an eye out for the vendor though....

[bikdel]

man... didnt know vendors can go this far to cheat COMPUTER EDUCATED MASSES...

guess whats happening to first time buyers...

retailers might be giving off outdated/refurbished junk such as 478 pin P4/celeron even now.....

i was given a 478 pin proccy+mobo just one year back and know what? i dint know that it had been almost 2years that the production had stopped...
was a nooB back then

anyways Good luck CHARAn

[Charan]

^^ Acutally im planning a upgrade .I will keep this mobo procy and use it as a media//data server ..

BTW that Intel guy said they will have buffer stock of all old mobos, so I can expect the them to give me the same model board..

[NucleusKore]

Originally Posted by Charan

^^ Acutally im planning a upgrade .I will keep this mobo procy and use it as a media//data server ..

BTW that Intel guy said they will have buffer stock of all old mobos, so I can expect the them to give me the same model board..

U know your vendor might just be playing to see if you upgrade, he may not have given it if Intel says they don't have it. They keep track of their inventory.

[Charan]

Originally Posted by NucleusKore

U know your vendor might just be playing to see if you upgrade, he may not have given it if Intel says they don't have it. They keep track of their inventory.

Yea im making their life hell.. .. They thought I will fall for their bait (blah blah blah ) but didnot , I asked for the refference/complaint number which intel should have given before dispaching the mobo ... still no reply from that guy .. will call him again..

[praka123]

^do that what ur avatar does- to ur dealer.

[Charan]

ROFL

[Faun]

Originally Posted by Charan

here is the update from my vendor.


E6750+mobo+ram = 15575 + tax

atleast change that 945 to G965.

Its future-proof

damn suckers cant even provide fresh maal

[Charan]

^^ I will be going for p35 based board

[Faun]

Originally Posted by Charan

^^ I will be going for p35 based board

yeah i was a bit low on update these days

p35 is certainly better than G965