External Harddrive not working

[padfootara]

I bought an external hard drive from Amazon and got it through a friend. It's a Seagate FreeAgent GoFlex Desk 2 TB USB 3.0 External Hard Drive STAC2000106. It's new and the drive wont even power up and the Accel service centre in Coimbatore where i hail from has told me there is no way they can service the equipment even though i was ready to pay for it.

[CA50]

Since you have bought it from amazon you can mail them about this.

And are you sure that you have attached all the cable properly

[d6bmg]

HDD bought from amazon falls directly under their own RMA service. Mail them & you will have to send it to them (from where you have bought it)

[padfootara]

Can you give me a list of possible problems? Please!

[d6bmg]

^^ What? I didn't get your post.

[insaneYLN]

Would it not be beneficial for the "OP" if he/she registers the product on Seagate's website first and then contacts their customer support helpline?

The customer service should advice the "OP" appropriately with regard to RMA.

[padfootara]

I have posted a request in the Amazon forum. With which id should i contact them?