help system restarts up frequently...

[Arnab boss]

hi guys..,i am using windows 7 ultimate and facing the same problem till now is the blue screen.

while working or net surfing or playing games a blue scree appears with something written and suddenly the system shuts down and again restarts...then after restart a page is shown that there was serios problem so the windows has shut down..and asks whether to start normally or in safe mode..???

i start with normal and then every thing is fine,a error message stats that a blue screen problem...

now i hav installed the os several times and formated the hard disk...? but the problem persists and a headache as well...!!!

is there any prob with the hard drives or the os it self...

help me guys i am screwed with this prob...

[asingh]

^^
Post the last 5-6 memory dumps to a location, and give the link here. Will check them out.

[Arnab boss]

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 4a
BCP1: 000000007793021A
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88009077CA0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\122810-18018-01.dmp
C:\Users\Arnab@Boss\AppData\Local\Temp\WER-35100-0.sysdata.xml

this is the message i am getting after the restart eachtime..

[asingh]

^^
No. I need the dump files. Post them to a online shared location. Last 4-5. Will run them through WinDebug utility.

Pick them from the path you mentioned "C:\Windows\Minidump\".

[Arnab boss]

4shared.com - free file sharing and storage - Login

here r the files uploaded...three files r there..??

[asingh]

^^
Okay, thanks. Will look at them today evening, once I get back from office. Will update the thread here.

EDIT:
Just tried your link. It is taking me to the login. You would need to right click on the uploaded file, and give the respective link here.

[Arnab boss]

4shared - My 4shared - shared folder - free file sharing and storage

i hope this will work...???

[asingh]

^^
Ok. Thanks. Will check them out tonight.

Okay got this from one of the dumps..seemed the most comprehensive...

************************************************** *****************************
* *
* Bugcheck Analysis *
* *
************************************************** *****************************

Use !analyze -v to get detailed debugging information.

BugCheck 4A, {7793021a, 2, 0, fffff88009077ca0}

Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )

Followup: MachineOwner
---------

0: kd> !analyze -v
************************************************** *****************************
* *
* Bugcheck Analysis *
* *
************************************************** *****************************

IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)
Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.
Arguments:
Arg1: 000000007793021a, Address of system function (system call routine)
Arg2: 0000000000000002, Current IRQL
Arg3: 0000000000000000, 0
Arg4: fffff88009077ca0, 0

Debugging Details:
------------------


PROCESS_NAME: NokiaMServer.e

BUGCHECK_STR: RAISED_IRQL_FAULT

FAULTING_IP:
+0
00000000`7793021a ?? ???

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

CURRENT_IRQL: 2

LAST_CONTROL_TRANSFER: from fffff80002ec5469 to fffff80002ec5f00

STACK_TEXT:
fffff880`09077ad8 fffff800`02ec5469 : 00000000`0000004a 00000000`7793021a 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`09077ae0 fffff800`02ec53a0 : 00000000`00000001 00000000`00260000 00000000`02b1e301 fffffa80`00000001 : nt!KiBugCheckDispatch+0x69
fffff880`09077c20 00000000`7793021a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x245
00000000`02b1e708 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7793021a


STACK_COMMAND: kb

FOLLOWUP_IP:
nt!KiSystemServiceExit+245
fffff800`02ec53a0 4883ec50 sub rsp,50h

SYMBOL_STACK_INDEX: 2

SYMBOL_NAME: nt!KiSystemServiceExit+245

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bc600

FAILURE_BUCKET_ID: X64_RAISED_IRQL_FAULT_NokiaMServer.e_nt!KiSystemSe rviceExit+245

BUCKET_ID: X64_RAISED_IRQL_FAULT_NokiaMServer.e_nt!KiSystemSe rviceExit+245

Followup: MachineOwner
---------

And one showed this:

WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff800030ba0e0
fffffa7fbc55e529

FAULTING_IP:
nt!KiDeferredReadyThread+88c
fffff800`02e88f63 0083c9ff0fb6 add byte ptr [rbx-49F00037h],al

MM_INTERNAL_CODE: 7

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x50

PROCESS_NAME: essvr.exe

CURRENT_IRQL: 0

TRAP_FRAME: fffff880046d2890 -- (.trap 0xfffff880046d2890)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffffa8003ad1870 rbx=0000000000000000 rcx=fffffa80064b7800
rdx=fffffa8003ad1871 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002e88f63 rsp=fffff880046d2a28 rbp=fffffa8005fc2b30
r8=fffffa8003ad1870 r9=fffff80002ffce80 r10=fffffa8003a07cf0
r11=fffffa800645e560 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei pl nz na pe nc
nt!KiDeferredReadyThread+0x88c:
fffff800`02e88f63 0083c9ff0fb6 add byte ptr [rbx-49F00037h],al ds:f100:ffffffff`b60fffc9=??
Resetting default scope

The first dump points to some Nokia service running on your system. You have Nokia PC Suite installed..?

The second one is pointing to Easy Energy Saver run by Gigabyte -- a motherboard utility. Try to turn it off.

[Arnab boss]

thanks dude..sorry i was busy so couldnt logged in !!

u r suggesting that i should turn off the energy saver and yes the n okia pc suite is installed wht to do abt it...???

dude do i need to format the hdd disk an then load the win7 again or by removing these apps will do...??

[asingh]

^^
Turn off energy saver, and uninstall the Nokia software. All all the components one by one from the add/remove programs module.

Let us know.

[Arnab boss]

dude the nokia software is the nokia pc suite and with this i connect my nokia x6 and the net sometimes..??

should i uninstall and again reinstall it...?

[asingh]

^^
I know what is Nokia Software. Just leave it off for a while, in the sense removed. We can find another alternative -- but need to get your system stable right...? Do not, uninstall and install the Nokia Suite back. Also turn off the Gigabyte energy saver module. Infact uninstall it.

[Arnab boss]

dude i hav uninstalled the easy energy saver but the problem still pursists..?? i am working on nokia pc suite so will uninstall later...!! but this time when i switch on the system it restarted three times and each time it asked that start windows normally or start repairs..???

then when i press the restart button it entered the windows but with same as above and then the blue screen pop up..!!

could b it bcas of hdd disk as i am using the seagate 7200.11 series of hdd which is known as faulty series...??

help me dude as it geetting me nuts..!!!

[asingh]

^^
Remove the Nokia suite and let me know, you have to.