strange problems with my motherboard.

ishanjain · 23-02-2009, 08:42 PM

This is my full system config with their ages

Intel original p965 ry (1 yr)
Core 2 duo e6600 (1.5 yr)
3* 1gb ddr2 667mhz RAM (1.5 yr max)
MSI 8600GT 512 mb ddr2 graphic card (Just got a brand new on replacement)
Sony dvd writer
HDD0 => 160 Gb seagate SATA ( 6 month)
HDD1 => 500 gb seagate SATA2 32mb buffer (1 month)
1 led and 1 normal 80 mm fan attached
OS => Windows Vista ultimate 64-bit (updated regularly)
Graphics drivers and other drivers(except the bios) are also update regularly.

Now i have many problems......

1) For past three months, i am experiencing problems while playing heavy 3d games, specially DX10 ones. I remember that i played crysis warhead properly and then i bought far cry 2. The game runs fine with all settings set to high and a resolution of 1280*1024. But whenever i press a key or move the mouse, the game response after 500-600 ms.... just like a lag while paying online. it is not that the graphic settings are set to too high because the graphics accelerates smoothly, they only response late. When i pulles the the shader setting to DX9, only then i was able to play the game smoothly. With dx9, i was able to play the game with very high settings. I tried to tone down the graphic settings to lowest in DX10 mode, but the problem persists. Same happened with other games like NFS undercover and GTA4. I thought that this was my graphic card's problem, so i send it for replacement, and after a months waiting, i found the problem as it is. So, is it the motherboard or the graphic card. I know it is hardware problem as i have optimized my PC really well.

2) From past one week, my computer is making a strange and sharp beep like noise like that of a UPS or like you hear from a mike when it is turned on. Sometimes it is loud, sometimes it is low. Sometimes it shouts continuously, sometimes it occurs for short period. It occurs for no reason and nothing is changed on the working of the pc. It is not the regular beep sound from the motherboard and i am not sure that where it is coming from, thus assuming the motherboard. This shrill noise is really freaking me out and i dont know wheather this is going to harm my PC. Sometimes i feel like it is going to explode. I do no overclocking, then whay is this happening. Is this realted to some power supply issue???

3) I mentioned my complete configeration and feel like that my pc is not working upto its potential. Is it the power supply or it is just me.....

Plz guys, help me out.....

The Sorcerer · 24-02-2009, 03:43 AM

My usual question- which psu?

damngoodman999 · 24-02-2009, 05:06 AM

Quote:

Originally Posted by The Sorcerer

My usual question- which psu?

Surely not Cooler master i think so , dont PWN on the Him !!!

ishanjain · 24-02-2009, 09:37 PM

OOps.... forgot to mention the PSU
Its i ball 450 Watt PSU and is 1.5 years old....
Here i tell u one thing.... i ball cabinets and PS's are just piece of crap.....
IMO, just dont buy it...
I cant upgrade or change my PSU just because I-ball dont let any other PSU fit in its cage.....

ishanjain · 27-02-2009, 11:28 PM

Bump

G33K n G4M3R · 27-02-2009, 11:41 PM

Try someone's PSU and Check if the problem continues.
Check fir VIP or Thermaltek

**topgear** · 28-02-2009, 06:27 AM

1. Update Mobo Bios.
2. Open, clean & Refit every hardware component like gfx card, rams, cpu.
3. Apply a new layer of thermal paste & reinstall the cpu.
4. Reinstall your OS. Install all available updates & latest drivers.
5. Check your HDD for bad sectors.
6. Update the firmware of your 500GB hdd.

It seems like your hdd is making the noise though I'm not sure.

If possible try a another HDD.

If possible change the PSU for a better one like CM460W extreme plus.

Post the results

The Sorcerer · 28-02-2009, 08:53 AM

Quote:

Originally Posted by ishanjain

Its i ball 450 Watt PSU

I dont understand why people put their investment at risk with sub standard power supplies- especially when they are gaming. The 500GB seagate you bought, better not be 7200.11rpm one since they have issue of eventually slowing down and getting locked. To add what topgear has allready mentioned- run a memtest as well.

ishanjain · 28-02-2009, 12:41 PM

Quote:

Originally Posted by topgear

1. Update Mobo Bios.
2. Open, clean & Refit every hardware component like gfx card, rams, cpu.
3. Apply a new layer of thermal paste & reinstall the cpu.
4. Reinstall your OS. Install all available updates & latest drivers.
5. Check your HDD for bad sectors.
6. Update the firmware of your 500GB hdd.

It seems like your hdd is making the noise though I'm not sure.

If possible try a another HDD.

If possible change the PSU for a better one like CM460W extreme plus.

Post the results

1. I dont think that this will work but i will try it as soon as i get a UPS.
2. 3. 4. 5. -- Done many a times...

6. I think that firmware update is killing the HDD's like mine. So i am not going to try that. There is no way that an HDD can make a noise like this.

@The Sorcerer
When i bought a PC 2 yrs back, 400 watt PSU is good and i-ball has got some repo. But how could i know that its going to ditch me. I even tried another PSU of frontech, (450 watt) but that F*** i-ball cabinet didnt let it fit in. I have to compromize some money to go for i-ball 450 watt. Here's one suggestion for you guys, never ever buy an I-ball cabinet. Its not only the PSU, each and every component of my system is loosely held because there is no standard maintained by I-ball.

Now i am trying to change my cabinet and will let u people know what happened. I am a hardware dealer in delhi and getting some really bad experiences(specially in last 3 months) from good companies like intel, MSI and AMD. Just after sorting out this problem, i would like to share all that with you people.

**topgear** · 28-02-2009, 09:29 PM

^^ Firmware update is not killing the hdds. Yes the 1st version of SD1A firmware bricked many hdds but the second version of SD1A firmware does cure all probs related to seagate 500GB hdds. Even I have one seagate 500GB hdd & updated it's firmware to SD1A.

You said all of your components are loosely connected with the cabinet. That could be the problem as loosely connected component can slowly kill it.

Get a new cabinet, connect all the hardwares properly

& i-ball, frontec etc. psu ranging between 300-600W are just craps. If you want a proper PSU get cm460W extreme plus, corsair VX450W or even colorsit or powersafe PSUor zebronics platinum series one.

ishanjain · 01-03-2009, 01:11 PM

You are right man.... All these PSU's are crap.... Frontech is not so bad IMO.... Previously i didnt bother much about good PSU's so as to save some money, now i think i should get one... Can you tell me the prices for the ones you suggested....
I am thinking of buying a Zebronics PSU, how abt that ????

**topgear** · 02-03-2009, 06:13 AM

Corsair VX450W Rs. 3900 ( if you upgrade to better proc & a gfx card later )

CoolerMaster Extreme Power Plus 460W Rs. 2400-2600 ( if you want a psu for your current rig & upgrade to 9800GT or like cards - I'm using it )

Zebronics Pure Platinum 500W Rs. 1500 ( if you are tight budget )

Get what fits your budget. But I will recommend the corsair VX450W or else get CM 460W extreme power plus.

freshseasons · 02-03-2009, 12:00 PM

Can i add my 2 cents here please ?
Like you confirmed,the your rigs easily plays all the games with Direct x 9 and only when you try using direct X10 does it shutters.
I think this has got to do more with MSI 8600GT 512 mb ddr2 that you are using.
8600Gt series are not the best graphic card to use with Direct x 10 simply because they dont have enough power.I has the same problem with XFX 8600GT until i upgraded to 3870X2
As for the noise part i think it has got more to do with the PSU.Dont buy another one straight away.Just open the psu and i am sure there is something intruding the Exhaust fan of the SMPS.
(About the iBall cabinet thing you mentioned i am sure you can just enough fit any SMPS or PSU in it )

ishanjain · 02-03-2009, 08:22 PM

8600 GT isnt so bad.... I played crysis and warhead with 1024*768 with gamer settings... it gave me around 30 fps. I know they are not so good but atleast not the cause for the problem. If they are just incappable to play the game, then they have also lagged in dx9, which it didnt do. And i said that the graphics are accelerating smoothly, but just responding a bit late.
The worst part about those PSU's are that you cant just open them or else you would end up voiding its warranty. The first thing that the guys at the warranty center checks is the sticker right on the nuts. If found something fishy, they just back off like they wanted this to happen and avoid some unnecessary replacements.

ishanjain · 10-03-2009, 02:08 PM

OK guys... i got the problem...
The new version of Speed Fan showed me the temperatures of my ICH which is 68 c. This is the reason for those beeps. As the temperature rises, the intensity of beeps also increases. Thus, it is the mobo creating all the troubles. It even gave me a BSOD on 73 c for the first time.
Here, i also tell you people, never go for Intel Original Motherboards if you are planning some addon cards. A TV tuner card is strict no. I have seen this many a times and some other experienced people have also told me this, intel creates problems with expansion cards sooner or later after installing them.

Now i have to go for the most difficult task, get my motherboard replaced.....

The Sorcerer · 11-03-2009, 01:43 AM

Quote:

Originally Posted by ishanjain

400 watt PSU is good and i-ball has got some repo.

Yeah they have a pretty good reputation frying a 150w office system eventually.
Not sure if this can be the directly linked to mobo- but eventually it will create problems. After buying a proper power supply, its best if you orthos stress test rams and processors and run hd tune's error scan for your hard drive. If you plan to stress test with this power supply- make sure you have a pretty good insurance policy for the house and a good extinguisher. Dont be suprised if I say that it did happen before- and Dont get me wrong but more sophisticated a tech becomes, the more sensitive it becomes to voltage fluctuations and ripples.
Just as a good to know info- active pfc based psu have certain humming issues with certain type of UPS. I dont know about UPS- never owned one. Allready confirmed with my source at corsair's tech support that humming shouldn't damage the psu or the system- but he's a u.s. support agent and they usually have APC. In this day of age, its best if one invests in an active pfc.

**topgear** · 11-03-2009, 06:56 AM

Mobo temps not only increases for the coz of of bad mobo but it can be due to a bad psu. Those el-cheapo psu some time just cannot deliver enough power to all components so the components get hot.

ishanjain · 12-03-2009, 08:46 PM

Okay guys, i am set for the replacement procedure... But the intel is giving me problems. I wasted an hour chatting with them online hoping that this will speed the replacement procedure. But they have a very annoying procedure. Here is the conversation i had with the intel guy. Those who are going to have their board replaced should read this.

Plz note that each of the reply given by the operator was atleast 30-40 sec late.

Quote:

Chat InformationYou are now chatting with 'Aster'

Aster: Thank you for contacting Intel Customer Support. How can I help?

you: Hello

you: Are you human or a bot ?

Aster: Human sir.

Aster: What can I do for you today?

you: i am having some problems with my motherboard

you: which is DG965RY

Aster: What seems to be the problem of the DG965RY?

you: I have conducted all kinds of tests to conclude that the ICH is having some problems

you: it is now giving me long beeps and eventually BSOD's

Aster: Let me confirm the details provided: DG965RY / bluescreens

you: Yes

Aster: I will transfer the chat to one of your local agents for further assistance.

you: and let me add...

Aster: Thank you for your patience. Please stay online. Have a Great Day.

you: it is the manufactering defect

you: what

Aster: If that's the case let me transfer the chat to one of your local agents for further assistance.

Aster: Please stay online. Have a Great Day.

you: what are you going to do now

you: i want a replacement

Chat InformationPlease wait while I transfer the chat to 'Guruprasad'.

Chat InformationYou are now chatting with 'Guruprasad'

Guruprasad: Thank you for contacting Intel Customer Support. How can I help?

you: and that too as quick as possible

Guruprasad: This is Guru, Please online be online for 1-2 minutes I will check your previous Interaction.

you: May i know from where you are ???

Guruprasad: We are located in India.

you: where in india?

Guruprasad: Thank you for being online.

Guruprasad: Bangalore.

you: Okay guru

you: just listen

Guruprasad: Before proceeding further, May I know if this is the first time you are contacting Intel Technical Support?

you: i have confirmed that there is a manufacturing defect in my mobo

you: yes it is the first time

Guruprasad: Okay.

Guruprasad: As you are contacting Intel for the first time I need to create profile for you.

you: lets not waste our time

Guruprasad: Could you help me with your complete shipping or postal address with postal code or zip code, email address, and contact number?

you: can you tell me

you: that if there is some way

you: that i can get my motherboard replaced hand to hand

you: i am ready to take it to your center

you: and to explain the fault

you: but i just cant wait for some days

you: i have got a business running on my PC

Guruprasad: First we will get the details of motherboard, processor and RAM details and we will try to resolve this issue by performing some troubleshooting steps.

you: Phew....

you: i told u

you: there is no way it can be solved here

you: do whatever you want

you: but be quick

you: This board can give me a BSOD any time

Guruprasad: Replacement may or may not resolve your issue However the troubleshooting provided by us will resolve your issue.

Guruprasad: Before we proceed further I require some information from your end.

Guruprasad: May I know the motherboard serial number and part number of the motherboard?

you: wait

Guruprasad: Okay.

you: AA number -- D41691- 302

you: Serial number -- BTRY7380058G

Guruprasad: May I know when exactly BSOD error appears?

you: I am monitering the tempratures

you: when the tempratures of te ICH exceeds from 72

you: the BSOD appears

Guruprasad: Thank you.

you: it starts beeping on 68

Guruprasad: Can you help me with the complete processor markings to check compatibility.

you: Core 2 duo e6600

Guruprasad: Thank you.

you: Any other info ?

Guruprasad: May I have the RAM details like speed size and brand?

you: 2 gb kingston DDR2 667 mhz ram

Guruprasad: Thank you.

you: RAM is perfectly OK as stated by memory tests

Guruprasad: Can you help me with the power supply details like wattage and brand?

you: I-ball 450 Watt PSU

Guruprasad: Thank you.

Guruprasad: Can you able to enter into the BIOS setup?

you: HDD - 160 gb wester digital SATA

you: for that i have to reboot ????

you: i can access it easily

you: but in the event of BSOD

you: i have to wait

you: can you plz be a little quicker as i fear that the BSOD migh ruin the process

Guruprasad: We require the complete troubleshooting information to process your request further.

you: Lke ???

you: like ???

Guruprasad: Please make a note of the case number 8955684 as reference.

you: I think i have given you enough

Guruprasad: We require the processor temperature.

Guruprasad: We also require the BIOS version.

you: Right now the processor temprature is 30 c

you: And dont know the BIOS version

Guruprasad: Thank you.

Guruprasad: Are you getting any error message?

you: no

Guruprasad: While using only the basic components, does the problem still occurs?

you: yes

you: i removed my graphic card that day

you: tries to clean the components also

you: but the problem persists

Guruprasad: Have you tested your motherboard with a known working processor?

you: i havent done that

you: but the processor is working fine

Guruprasad: Have you tested the processor on a known working board?

you: No

you: havent tried this because there is no problem from the processor side

Guruprasad: Thank you.

you: What now ??

Guruprasad: Are you getting any bluescreen error?

you: no

you: blue screens appears and go

you: cant read whats written on that

Guruprasad: Can you explain me In brief the exact issue you are facing?

you: The exact problem is...

you: my motherboard is overheating for no reason

you: and now its giving me bsod

you: i have noticed some problems from the begiging

you: but they are tollerable

you: and now it is not working at all

you: so i want you to replace it

you: Thats it

Guruprasad: Where exactly you are observing BSOD ?

you: No specific area

you: they can appear anytime

you: i am always working on internet

Guruprasad: I do understand your concern I assure you if there is any problem with the motherboard I would able to help you in replacing the unit.

you: so tell me the procedure now

Guruprasad: Before we proceed further we require some troubleshooting information.

Guruprasad: Were there any software or hardware changes before the problem occurred?

you: no

you: i got sensitive data in my pc

you: so i dont experiment

Guruprasad: which Operating system you are using ?

you: windows vista ultimate 64-bit

Guruprasad: Are you using Thermally Advantaged Chassis?

you: no

Guruprasad: Is this issue happening while using any specific application?

you: no

you: not at all

Guruprasad: IS the SMPS fan is spinning ?

you: yes

Guruprasad: Have you checked the processor fan is working properly ?

you: the processor fan is also working

you: all tempratures are ok

you: except the motherboard

Guruprasad: Have you checked the TIM material is properly pasted in between processor and motherboard ?

you: yes

you: it is perfectly fine

Guruprasad: Thank you for providing the information.

you: Conclusion ????

Guruprasad: In order to process your request further we require the processor accurate temperature which can find in the BIOS.

you: its 30 c

Guruprasad: We also request you to please check the processor with other motherboard.

you: i assure you that the processor is perfectly ok

Guruprasad: I request you to please check the motherboard with other processor.

you: oka

you: will do tha t

Guruprasad: Please check the motherboard with other processor.

you: i said i will do that

Guruprasad: If the issue still persists please get back to us we will process your request further.

Guruprasad: Please contact via chat with case number : 8955684.

you: is this all for which i wasted my time

Guruprasad: Is there anything else I may help you with, Ishan?

you: i am telling you that it is my motherboard

you: do you still want me to wait further

you: yes

Guruprasad: The troubleshooting steps provided by us will isolate the issue at your end.

you: you have told me the things which i already know

you: i know they wont

you: i want you to tell me about the replacement procedure

you: without that

you: i will consider that this chat is of no use to me
Guruprasad: Let assume if the motherboard is working fine in our depot then we will send same unit back to you.

you: okay

you: but they are not doing the things in your way ???

you: right

you: chatting with you have made me concious

you: is this the procedure of you guys

Guruprasad: Ishan, 30 C is normal temperature. earlier you have mention that the BIOS temperature is raises to 72 C.

you: i told you that the processor temp is 30

you: and the ICH temp is 72

you: the ICH is on the motherboard

you: that conclude that the motherboard is the culprit

you: why dont you understand
Guruprasad: I appreciate that you have tried all troubleshooting steps provided by us.

Guruprasad: I will go ahead and create a replacement order for you.

Guruprasad: Can you please confirm your shipping address postal code, Phone number and Email Id?

you: ALAS

you: BFH-114

you: shalimar bagh

you: New Delhi -110088

you: India

you: Ph. - 9211229586

you: E-Mail - ishan@gamersden.in

you: Is that enough ?

Guruprasad: Thank you.

Guruprasad: Please be online for 3-4 minutes I will go ahead and create a replacement order for you.

you: ok

Guruprasad: Thank you for being online.

Guruprasad: Please make a note of the order number

you: ok

Guruprasad: Please check your Inbox, You will be receiving an auto generated mail from us.

you: now whats the procedure

Guruprasad: This is a standard warranty replacement order it will take 7-15 working days to replace your motherboard / If the unit is found to true fault then only we will replace your motherboard or else we will send same unit back to you.

you: where i have to take it

Guruprasad: It is a standard warranty replacement order. Once you receive the order number please wait for at least a day before taking the faulty unit to the centre. Also take a copy of this email.

Guruprasad: I request you please pack the motherboard carefully and ship the defective unit to our depot. Any Physical damage caused to the unit voids warranty.

Guruprasad: I request you please carry your motherboard to walk-in centre.

Guruprasad: Please be online I will provide you the walk-in centre address.

Guruprasad: WIC Address: Redington India LTD., 221,Ansal chambers Part 2. Bhikaji Gama Place, New Delhi - 110065

Guruprasad: WIC Phone Number & Contact Person 011-46150748,044-46150747,Mr. Kavi

Guruprasad: Operation Hours: Monday to Friday - 9:30 AM – 5:30 PM (excluding holidays)

Guruprasad: Please carry the below mentioned documents to WIC:

Guruprasad: 1.Copy of the order notification

Guruprasad: 2.Identification card(PAN/Driving Licence/Voter ID Card)

Guruprasad: I hope the above information is helpful to you.

Guruprasad: Is there anything else I may help you with, Ishan?

you: What this copy of order notification

Guruprasad: The mail sent by us.

you: ok

you: i expected that chatting live can speed up the things

you: you said it will take some time to replace

you: cant it be sone earlier

you: done*

Guruprasad: Is there anything else I may help you with, Ishan?

you: You are not going to help me in this

you: ok

you: no problem

you: thanks for wasting my time

you: Bye bye

Guruprasad: "We value your suggestions and would appreciate it if you would take a moment to complete the survey. The survey will appear when you click "Close'' to close the chat window. Have a nice day and Thank You"

Chat InformationChat session has been terminated by the site operator.

Now with my previous experiences with intel , i fear that they are going to hand me over my motherboard back. I am just trying out my chance. Any suggestions what should i do now. If they refuse to replace, that motherboard will be just a trash for me. I am so much fed up with intel mobo's now. I am not going to buy them any more.

The Sorcerer · 13-03-2009, 01:07 AM

If they refuse and give the reason that the motherboard was fried, its a no brainer that the warranty will be void in any pc components for using a substandard power supply. If they dont find out, consider youself lucky but dont consider yourself lucky always- and get a better psu.

ishanjain · 13-03-2009, 09:04 PM

Yaar I-ball is not that bad.... atleast it is not in the "Local" category as of now..... They just cant give me the excuse that the board is fried as all other components are working fine. If the PSU has done something, it could have been worse.
I am saying that they might handle me the board back because of the past experiences of mine. Not necessary that they give you their own piece, but it could be some other and that too a faulty one. Consider this-- I recently wasted one month of my customer to get his Intel 965 RY replaced. The problem was that his Dual core processor, which is supported, is not working at all. Processor is working on other boards. But strangely, on the replcaed board, the problems persists. You might not believe this but this actually happened to me. That time i didnt take proper steps but now i am keeping the track of all their procedures so that i can file a case in the consumer court later if applicable.

The Sorcerer · 14-03-2009, 12:56 AM

Quote:

Originally Posted by ishanjain

Yaar I-ball is not that bad.... atleast it is not in the "Local" category as of now..... They just cant give me the excuse that the board is fried as all other components are working fine.

They can show proof if its fried or not. At times customers dont realise but in certain scenarios if they are in a good mood they replace it once even though its customer's fault. Iball is the most crappiest of all. Get an oscilloscope and check the voltage ripple under idle (let alone load) which will easily go off the charts. Besides how hard can it be for a person spending a lot of money on a quad core to buy atleast a VIP 500W silver (with active pfc which is foxtron FSP OEM) which costs 1500 bucks. You are investing in something which is reponsible to power and protect your system at the same time whenever the system is on.