Hi Guys,
I will come staight to the problem. I ordered online from Dominos Pizza a few weeks back. I went through all the steps and finally after inputting the CC details and the secret number the next window showed that an error had occured.
However I ordered later through phone and paid in cash (The order was slightly different this time). About a week after that I realised that the money was deducted but no delivery was made. I wrote them a letter for which I got an auto response mail stating that I would get a call which never happened.
What should I do now?
The money involved is around Rs.750. I dont care if it too much or too less to cry about but I would not like to be cheated in this way.
Hi Guys,
I will come staight to the problem. I ordered online from Dominos Pizza a few weeks back. I went through all the steps and finally after inputting the CC details and the secret number the next window showed that an error had occured.
However I ordered later through phone and paid in cash (The order was slightly different this time). About a week after that I realised that the money was deducted but no delivery was made. I wrote them a letter for which I got an auto response mail stating that I would get a call which never happened.
What should I do now?
The money involved is around Rs.750. I dont care if it too much or too less to cry about but I would not like to be cheated in this way.
I would have made their life a hell even it was Rs 7.5 . Well try contacting either of below :-
send a mail framing legal terms to the highest possible authority be it non indian. gather email adress form the dominos website of the .com domain not the indian one. also complain to the consumer forum!!!
in case of discrepancy sometime the money gets refunded automatically after a certain period of 2 weeks, so check for this too. try contacting the consumer foruuma nd report them about this. keep record of all communication regarding this case. GOOD LUCK
on a lighter note you can also order pizza worth 750 rs and then leave your house or pretend that you are not at home and don't even come out to take your pizza when they arrive!!! atleast you'll get your revenge this way!! haha
on a lighter note you can also order pizza worth 750 rs and then leave your house or pretend that you are not at home and don't even come out to take your pizza when they arrive!!! atleast you'll get your revenge this way!! haha
then it will become a game of cat & mouse
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on a lighter note you can also order pizza worth 750 rs and then leave your house or pretend that you are not at home and don't even come out to take your pizza when they arrive!!! atleast you'll get your revenge this way!! haha
better would be....make an order to dominoz pizza from a PCO and ask them to send it to some random address........
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better would be....make an order to dominoz pizza from a PCO and ask them to send it to some random address........
Quote:
Originally Posted by rajat100493
on a lighter note you can also order pizza worth 750 rs and then leave your house or pretend that you are not at home and don't even come out to take your pizza when they arrive!!! atleast you'll get your revenge this way!! haha
Why to bother dominoz , you should ask your CC company regarding them, they are always active to help you in concern.
A much better advice. Contact your CC issuer first. If the money is deducted and credited to Dominos' account, then they must deliver the product. They simply can't refuse that.
Dude, the obvious answer is, contact customer care. If that doesn't solve the problem, go to one of their offices and complain a senior officer personally!
You should have made this thread only if they were regretting to get you the delivery/cashback OR if you wanted to share your experience.
Asking for a solution is worthless when you know the probable answer and haven't taken any step to it.
Though, I'm not saying that you're not allowed to create such threads but think again, it is kind of stupid.
on a lighter note you can also order pizza worth 750 rs and then leave your house or pretend that you are not at home and don't even come out to take your pizza when they arrive!!! atleast you'll get your revenge this way!! haha
Well a Rs.400+ order is not under 30 minutes obligation.
Read all the sticky threads before asking any type of query. Most basic questions are answered in those.
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same thing happened with me as well couple of months back. I logged a complaint on their feedback page and threatened them with legal action . with in a hour i got call from nearest outlet, they returned the money and got 1 medium pizza free too
same thing happened with me as well couple of months back. I logged a complaint on their feedback page and threatened them with legal action . with in a hour i got call from nearest outlet, they returned the money and got 1 medium pizza free too
That is what I did. I got a auto generated email. Looks like a little threatening needs to be done.
You got lucky with the free pizza
Just keep on the pressure and of course, write some harsh words about their customer service. Better, try to get hold of the email of regional manager or some higher up. It works for me for Airtel DTH.
Yes. Tell them you'll sue them and shout on the phone. They'll resolve the problem soon. My experience with DishTV, Airtel, Vodafone and LG. Threatening is the best recourse in India.
Well what I think "sue" kind of word don't bother these guys. U need to be little clever. if you still haven't got ur monies back do one thing write a nice complaint mail an tell them u work for a Adv agency and u will spread word that how dominos cheated you. I bet u will get call from them. And if so then send me one pizza
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Most of the time the money gets credited back to the account in case of error.Did you try checking your account statement ?
Contacting CC company makes for the best decision before we push the thing on Dominos.
Do let us know,really interested what happens from here.
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make ur problem appear on FB or twitter ..... just keep on highlighting it till u r satisfied ... online bussiness here is a big MESS & customer-care ppl r usless
Dominos ate my money
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. with in a hour i got call from nearest outlet, they returned the money and got 1 medium pizza free too 
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