finally they sent the vouchers i received them today. postED the entire conversation (eDITED TO REMOVE PERSONAL INFO)HERE
Dear Madam
I had redeemed my voucher on 3rd February 2010. Now even after 28 days
as per your term and conditions I haven't received my voucher yet.
Please take some action regarding this issue. I have already sent one of these request n 2nd May and I haven't got any response .
I want to tell you if you don't reply now I will contact National Consumer Helpline(Toll FREE 1800114000) and lodge a complaint at www.consumercomplaints.in and will tell about this fraud on facebook and even if that doesn't help then I will approach Consumer Court like a responsible customer. I hadn't expected this type of fraudulent nature from such a company!
Here is the confirmation template:
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Dear .,
Thank you for selecting your INR400 reward choice!
Confirmation of your reward details are:
Reward chosen: Accentiv Ticket compliments
Date claimed: 3-2-2011
To be sent to:
Please allow up to 28 days for delivery.
You are now able to check your reward status in the reward history
section of the ‘Member Homepage’ when you sign in to your Valued
Opinions account at
www.valuedopinions.co.in
We would also like to take this opportunity to thank you for your
interest and participation in our surveys, and hope that you continue
to enjoy your Valued Opinions experience! Your contribution to our
surveys is greatly appreciated, and we look forward to offering you
more reward opportunities in the future.
Kind regards,
Anita
Panel Manager
Dear ,
Thank you for your email. I am sorry that you haven’t received your voucher. We use a mailing company that usually delivers vouchers within 28 days. However, they had been waiting for a bulk order of vouchers themselves and tried to catch up with the backlog.
We are very sorry for the delay but you should receive your voucher order in the following weeks. If this does not happen, please get in touch with me again to take further steps.
We apologize for any inconvenience caused.
Kind regards
Anita
The Valued Opinions Team
Dear Madam
Thhanks for replying but after reading these articles below how could
I beleive in your authenticity:_
http://www.consumercourtforum.in/f10...s-india-26364/
http://www.india-complaints.com/Comp...opinions-co-in
Dear ,
Thank you for your email. I am sorry that you have doubts about our
authenticity. Please rest assured we are doing our best to solve the
situation. Our mailing company are clearing the backlog now, and vouchers
are to be delivered as soon as possible.
I can appreciate how disappointing this situation must have been for some
panellists and I do apologize for that.
Thank you for your patience and understanding in this situation.
Kind regards,
Anita
The Valued Opinions Team