mah experience wid IDEA network

[crazypal24x7]

here it goes mates,

I had vodafone & switched to idea month a go wid de hope of good tariff plan & network conn
I bought new idea conn on 21 oct , de idea store guy explained mw whole tariff plan 199 rentel,300 local calls & 200 local sms free/month , bla blah blah. here comes de interesting part

while explanin de tariff plan I wasnt told abt de Rs 100 discount for 2 bill cycle ,which is mentioned on de www.ideacellular.com, so I told them abt it dat boss site pe to plan me Rs 100 ka discount bhi hai, the idea guy told me Sir site pe likha hai to aapko zaroor milega.
So used idea conn for 15 dayz I got de bill I wasn't awarded de Rs 100 ka discount, so called up CC & I was shocked abt the info I was given dat discount is only on local usage .I told him dat on site theres no info dat discount is only on local usage ( on site http://www.ideacellular.com/IDEA.por..._Value199.html its written as " Discount of Rs 100 for first 2 bill cycle).I told him to register a complain , second shock ,de CC guy refused to register a complain by replyin dat “Sorry sir for de wrong info All I can do is write a comment that “ local usage “ should be mentioned on de site .

I decided I’m gonna fight ,so I called up idea store Malad (E) ,& talked wid a lady ( CC) she was pro, I guess dat was de only good thing abt de idea . I told her de prob , she told me that Idea CC is worst dats de reason Idea is transferring CC from Pune to Mumbai , even admitted dat she does not believe in de info given by CC ,so she always calls up to her senior rather than CC for any queries.

The funny thing is dat Cust Exec name Ritesh told me clearly dat “ Sir de discount is on both STD & local” when I called up later he recongnized me coz I had called up Idea a hell lot of time during dat period .So when I told him dat other customer executive is saying dat discount is only on local , he said “ Sorry sir I gave u wrong info ,the discount is on local usage only. I had a heated conversation wid him.

Finally I got discount of Rs 50 ( not worth)

Second funny thing
So finally decided to discontinue my Idea conn ( even before I can use it for a whole month lol) . I went to Idea store told de lady abt it. The lady told me de pending amount I ‘ll have to pay for discontinuing de Idea service .Third shock the lady told me dat sir since ur discontinuing de service at de mid of de bill cycle you will not get de free calls & I’ll have to pay de whole unbilled amount. I was pretty sure wht amount I have to pay ,so I told her please recheck wid ur seniors so she did . Fourth shock I talked wid her (senior ) for almost half hr & conclusion of conversation even her senior had no info abt this & she kept me on hold for longgggggggg to get de info from her senior or colleague lol . so I disconnected de call.

Finally I told de Idea store CC dat mam do 1 thing, I’ll pay de amount as per de rules which I m confident is right ( well dis is de only right info I got from CC (12345) (not de CC of Idea shop ) ,ie I paid de rental for de no of dayz I used de service ( Rs 6.66*11=73.26 + 12.36 VAT for rental of 199/month) & not for de calls since they are free under de tariff plan ( which where abt less than 150)

So me over here waiting for de call from CC which they promised me I’ll be receiving for feedback b4 they discontinue my service ( One more thing each time I had a complain de CC use to say “Sir u will receive de call within 24 hrs when ur request/complain is processed , lol no surprise I just received a single call ( after comaplanin dat I did not receive any call from CC abt my requests/complains lol)


Well abt de network conn , it sucks .I live in Raheja Township Malad E ( constructed on mountains ) , plp who r similar wid de area wont deny when I say its located at one of de highest place ( one of de favourite place for network operator for installing network towers ) in Mumbai . Even when I talk in open areas I get crack voice.


So heres mah experience wid Idea service ,I would like you to draw de conclusion urself & share ur exp too.

[Krazy_About_Technology]

Well, i dont know about Mumbai, but here in Delhi and U.P, IDEA Network works great. No problem whatsoever and great internet connectivity @ 16-25 KBps (128-200kbps) with Rs. 20/day plan. Also i am a prepaid customer so cant tell you about postpaid billing problems if any. But network wise, IDEA works great here. Also, Vodafone's net access is pathetic and they dont have any unlimited plan whatsoever. Thats why i switched my primary no from Vodafone to IDEA and kept vodafone in a cheap handset for long calls with my GF. That way, my PDA battery (which is quiet expensive to replace) is saved. Because of these kind of things, i never prefer postpaid mobile connections. Landline connections from Airtel are much better in this respects. Reliance also sucks in terms of billing, worst of all!

[crazypal24x7]

well , u might be right ,but I checked out de net & came to conclusion there are more plp against Idea ( mumbai ) than in favour

[trigger]

same is the case with phucking airtel.. pathetic cc service..

[mrintech]

I am from Bhopal (MP). Here Idea and Airtel ought to capture the Market. Now Vodafone is launched here ><

Airtel is Good, Idea was good but it's now degrading. Will use Vodafone in near future. Rest Vodaone has attractive schemes and Vouchers

[rhitwick]

One thing I've learnt being a Vodafone customer for 2 yrs, taht never talk to CC, mail to the respective zonal officer, ur problem will be solved.

In my case though they didn't solve the issue but changed their website info

[mrintech]

Originally Posted by rhitwick

One thing I've learnt being a Vodafone customer for 2 yrs, taht never talk to CC, mail to the respective zonal officer, ur problem will be solved.

Strange...

[rhitwick]

Originally Posted by mrintech

Strange...

Why shocked, I think its the best approach. If, in future u want sue them u'll atleast have some proof on ur side. Means d mails.

AND they also know it and try to solve it ASAP, as very few people mail them.

[cool_techie_tvm]

Idea has good market share in Kerala too

[Raccoon]

Well, you are cribbing because you havent experienced Airtel in Maharashtra circle. It cant get worse than Airtel... if you want to be happy, just try it once... then you will be happy with any other service provider.

And yes, I have found Idea to be the best network here. And I have tried all except Vodaphone. But yes, the call centre is bad (actually, all operators have sick customer service, this way or that)... though better than Airtel... but its very difficult to get thru as its not 24 hours and is almost always busy. But I have gotten all my problems solved thru email to customer care or to the Nodal Officer or to the Appellete Auth... in that order.

Compared to others, Idea rox!

[mrintech]

Originally Posted by rhitwick

Why shocked, I think its the best approach. If, in future u want sue them u'll atleast have some proof on ur side. Means d mails.

AND they also know it and try to solve it ASAP, as very few people mail them.

Good Idea... I will follow this from now onwards

BTW I know a site where we can all sue: http://pgportal.gov.in

[rhitwick]

Originally Posted by mrintech

Good Idea... I will follow this from now onwards

BTW I know a site where we can all sue: http://pgportal.gov.in

Its not online process, though has required info.
Good.

[mrintech]

Originally Posted by rhitwick

Its not online process, though has required info.
Good.

Have you checked this: http://grievance.nic.in/Netizen/arpg...=grievance&wcu

[Raccoon]

Originally Posted by mrintech

Good Idea... I will follow this from now onwards

BTW I know a site where we can all sue: http://pgportal.gov.in

This is NOT "suing"! For suing you have to go to a Consumer Court.

The PG portal you have mentioned simply forwards your complaints to the 'authorities' of the telecom service provider. Its more like a postman! Dont pin your hopes on that!

The only concrete form of redressal is a Consumer Court.

[crazypal24x7]

Originally Posted by Raccoon

Well, you are cribbing because you havent experienced Airtel in Maharashtra circle. It cant get worse than Airtel... if you want to be happy, just try it once... then you will be happy with any other service provider.

And yes, I have found Idea to be the best network here. And I have tried all except Vodaphone. But yes, the call centre is bad (actually, all operators have sick customer service, this way or that)... though better than Airtel... but its very difficult to get thru as its not 24 hours and is almost always busy. But I have gotten all my problems solved thru email to customer care or to the Nodal Officer or to the Appellete Auth... in that order.

Compared to others, Idea rox!

lol ,just bcoz Airtel might be worst than IDea , I wont stop complaining abt de mess I had to go through wid Idea

[mrintech]

Originally Posted by Raccoon

This is NOT "suing"! For suing you have to go to a Consumer Court.

The PG portal you have mentioned simply forwards your complaints to the 'authorities' of the telecom service provider. Its more like a postman! Dont pin your hopes on that!

The only concrete form of redressal is a Consumer Court.

Ok thanks

[crazypal24x7]

4th day still Idea plp havent disconnected my service nor I got a call as per their promise, lol

[rhitwick]

Originally Posted by crazypal24x7

4th day still Idea plp havent disconnected my service nor I got a call as per their promise, lol

Don't LOL, they may charge u for the period.

Put a mail to the zonal officer.

[Krazy_About_Technology]

^ Lol,

@crazypal24x7: yeah buddy rhitwick is right. Take some action immediately.

[crazypal24x7]

I guess they might have read dis post lol, nwayz finally they disconnected mah service

[Krazy_About_Technology]

well good for you buddy. Which network are you thinking about now?

[crazypal24x7]

well I know non of the present mobile service, Airtel,bpl,..........etc have good customer service, so mah only priority is network conn ,so gonna continue wid mah old no itself,VODAFONE, WELL HAVE NO OTHER CHOICE.will have to select lesser of de evils

[crazypal24x7]

well among all of em, who has decent customer service

[rhitwick]

^he who has less customer

[crazypal24x7]

@rhitwick

well I dont think so , in dat case Idea( mumbai ) should have topped , which is not according to mah post, lol

I had mailed to following dept/authority

appellate.mumbai@adityabirla.com; ideacare.mumbai@idea.adityabirla.com.
e mail to appellate.mumbai@adityabirla.com bounced back

Reason : appellate.mumbai@adityabirla.com>: host 10.1.0.21[10.1.0.21] said: 554
Mailaddress is administratively disabled. (#5.2.1) (in reply to RCPT TO
command)

Following were de contents

Respected Sir,

I m a Idea cellular customer details below

Account No. :1.xxxxxxx
Cellular No. :97022xxxxx
Mr. Vipul B Patel

I bought new Idea connection on 21 Oct with hope of better network connection & Customer service but I was totally wrong.
1> wrong & incomplete information was provided to me on various queries I had.

2>Customer Execcutive MR Ritesh informed me that the discount we get during first two bill cycle is on both STD & Local which is infact not ( its just on local usage ).& even on website www.ideacellular.com no such condition is mentioned.Even Idea shop Malad E did not informed me.

3> When I got de first bill I was not awarded the discount ,when I asked for de compensation & try to register complain abt de incomplete info on de site ,the customer executive refused to register the complain.

4>Now I even got to knew from IDea shop that IDeacellular is shifting customer service from Pune to Mumbai( I hope the info is correct ),I hope it does.

5> not a single complain was processed within de timeline Customer service promised me.

This is just few of my complains,I requested to discontinue my Idea connection on 16 NOV 2008 even before completing usage of a month (30 days) + loosing my time dealing with all this mess + Rs 200 IDea cellular charge for enrolement .

The response I got ,which was disappointing

Dear Mr. Patel,

With reference to your email, we wish to inform you that as per your request, your Mobile number 97022xxxxx has been disconnected with effect from November 19, 2008.

We regret the inconvenience caused to you. We would like to be associated with you in future.

Regards,
Shital Gadade
Customer Care
Idea Cellular Ltd.
In case you require any further assistance, please:

1. Call the toll free number 12345, available only from your Idea mobile, anywhere across India. ( funny )

2. Call at 9702012345, in case you are not using an Idea connection (not a toll free number) ( funny )

3. Mail us at care.mumbai@idea.adityabirla.com

I mailed her again with

Respected Mam,

I was deeply disappointed by the response from Idea cellular. I expected some action should have been taken like,

1> Correction of information on the website about the "discount on usage".

2>Action against the Customer executive " Ritesh" for providing wrong information.

How can a telecom company who has such a positive market credit in other cities expect a customer to re-associate himself with Idea cellular without solving his problems.

Hoping, a positive response from Idea cellular.
Yours faithfully
Vipul Patel.


Ane good suggestions ? ,mates