Reliance netconnect+ queries

[Anish]

Hi all,
I recently bought reliance netconnect+ broadband modem @1400INR and Its promised to provide upto 3.1Mbps speed.
I get a full tower in my locality and falls in coverage area. Inspite of this, I get very poor transfer rates. I hardly get 100Kbps speed and a download speed doenst exceed 10KBps.

I called reliance customer care and it asks to select language from a six choice. But when i select any language, it again asks for language select. It loops like this for 5 to 6 times and then tells "you have exceeded the attempts please try again"

Now, i left a feedback stating the complaint at their website...
What further steps can i take? please suggest.

Regards.