problem with slow download speed.

[quan chi]

guys i have a 512kbps lan connection but the problem is from past month i am getting very low download speed as low as 3kBps or 15-20 kBps instead of 60- 64kBps normal.i was exhausted complaining the service provider atlast he send a person to check.after checking he says the system is affected with virus and from their part there is no problem.
i checked with norton antivirus 2011
spyware doctor and
avast antivirus
for possible threats.but found none.but still the speed is slow.

They say they cannot see my mac address.

kindly can anyone please tell me what is the problem here.

[ico]

Originally Posted by quan chi

They say they cannot see my mac address.

hmm seems weird. They should be able to see it. Any information about your Network adapter? Realtek?

[Sarath]

Did you check with any other PC? Like getting a friends lappy and checking your net connection speeds?

It could be a virus attack but that is what they would say without verifying it too, so cant go with their word.

[ico]

Originally Posted by Sarath

Like getting a friends lappy and checking your net connection speeds?

That won't work cuz friends' lappy's network interface would have a different MAC address. And cable connections are generally tied to MAC.

He should rather try Ubuntu Live CD on his own machine and try to get Internet/Network working.

[sygeek]

Looks like the ISP is throttling you due to overusage of the FUP.

[R2K]

I also had this kinda problem but it was due to increased noise level on telephone line.
When they replaced the cables it got rectified...
But i have no idea abt the lan internet

Originally Posted by SyGeek

Looks like the ISP is throttling you due to overusage of the FUP.

i don't think they would decrease the speed to such an extend anyway...

[quan chi]

Originally Posted by ico

hmm seems weird. They should be able to see it. Any information about your Network adapter? Realtek?

yes.

Originally Posted by ico

He should rather try Ubuntu Live CD on his own machine and try to get Internet/Network working.

can you please guide me how to set the net. i have live ubuntu cd.

[ico]

Somehow get to the following Dialog box in Windows:

Spoiler:

My network places --> Right click on Local Area Connection --> Properties --> IPv4 Properties. (rough instructions)

Boot into Ubuntu Live CD. (I hope it is 10.10 or later) --> Go to Network Manager and from there you will head to the following Dialog Box. Enter the same settings as you have in Windows.

Spoiler:

[sygeek]

Originally Posted by R2K

i don't think they would decrease the speed to such an extend anyway...

Very few ISPs limited to local regions sometimes do this, he hasn't mentioned the ISP so I thought this might be the case. Someone on the other forum encountered the exact same problem with the above cause like a few hours ago.

Originally Posted by ico

That won't work cuz friends' lappy's network interface would have a different MAC address. And cable connections are generally tied to MAC.

Really? I've been able to connect multiple devices via LAN and get the internet working successfully on my connection.

[quan chi]

Originally Posted by SyGeek

Very few ISPs limited to local regions sometimes do this, he hasn't mentioned the ISP so I thought this might be the case. Someone on the other forum encountered the exact same problem with the above cause like a few hours ago.


Really? I've been able to connect multiple devices via LAN and get the internet working successfully on my connection.

ico is right! mac address will change.as i have to dial to connect.otherwise it will say access not permitted or username and password dosen't match.