Courier Service Feedback

[tkin]

I have only ever used two couriers, DTDC and Blue Dart and I had poor experiences with both of them. So I can't really vote for anyone on the list.

The only time I used DTDC, they failed to deliver a DD to a correct address in Mumbai and almost took a month to return it to me. The DD was for a book I ordered online. Thanks to DTDC, I couldn't get my hands on the book.

ICICI bank was supposed to courier a debit card (from Delhi I reckon) to my address in Kolkata using Blue Dart and even though my address was correct, they kept returning the card back to Delhi, citing "incorrect address" without even calling me once to confirm my address. I had to call up ICICI again and again and coax them to resend the card and everytime they did that, the result was the same. Blue Dart drove me nuts for 2 months before I finally got the card directly from my local bank.

Oh yeah, one more I almost forgot...Maruti courier. Boy oh boy do they suck or what? Delivery of PAN cards to Kolkata is usually done via Maruti courier. As expected, the PAN card was dispatched within 15 days of requesting but thanks to Maruti courier I got the card after 2 months. What happened was that they held my PAN card at the local Maruti office and never bothered to deliver it. When I gave them a real good thrashing over the phone after finding out about it, they finally sent one of their guys to my home the next day to deliver the card but believe it or not, the guy wanted a huge Rs.100 "bakshis" for finally delivering the card and that too after 2 months. Talk about shameless creatures!

Weird, I got my PAN card just in time, maybe some other courier?

[nginx]

Perhaps Maruti courier isn't the only courier used to deliver PAN card, who knows? I was unlucky that they happened to be one delivering my card. Since the PAN department of India won't divulge certain details like tracking number of shipment, I had to go through a lot of trouble to find out where the card was located and why it wasn't being delivered and all that.

[pepsodent]

anybody knows whether postman(speed post) give a call to consignee in case he is unable to access address/consignee?

[modder]

@nginx
UTISL or NSDL?

Got mine through UTISL couriered by Meghraj Express within a month.

A stamp on the delivery envelope says:

Please Don't Pay Any Tips to Delivery Man

Delivery guy asked for some

anybody knows whether postman(speed post) give a call to consignee in case he is unable to access address/consignee?

Nope! He will just return it to the post office. The consignee has to track the article using consignment no... find out from web-tracking log the post office the article's at... then visit that specific post office with identity & address proof in order to get it

[pepsodent]

....


Nope! He will just return it to the post office. The consignee has to track the article using consignment no... find out from web-tracking log the post office the article's at... then visit that specific post office with identity & address proof in order to get it

can I expect that goods be returned in that case?

[modder]

can I expect that goods be returned in that case?

Go through this (might be helpful):
Procedure of delivery of Speed Post Articles - India Post (PDF Format)

[pepsodent]

@modder: thanks for sharing info.

[nginx]

@nginx
UTISL or NSDL?

UTIITSL mate.

[satyamy]

Gati for Me
Cheap & Accurate time of Delivery

[pimpom]

anybody knows whether postman(speed post) give a call to consignee in case he is unable to access address/consignee?

Most couriers will do that if they have your phone number. At least they do it in my city - even DTDC. This is why I ask anyone who's sending me something to write my phone number on the package.

Since I'm a regular customer with Speed Post, they know me well. But those times when they are particularly busy and short-handed, they call me to ask if I could send someone to pick up a package. It's always a polite request, not a demand. Once or twice, they called to ask me if it's OK if the postman delivers a package on his way home from work rather than during working hours.

Of course, as I said in my previous post, experiences may differ from place to place. But most people seem to have a positive experience with Speed Post.

[banskt]

+1 for DTDC. got a 2.3kg shipping from west bengal for 200 only .

How? They were asking for Rs. 320 for 1.9 kg here in Bangalore... am I missing something?

[pepsodent]

@WISEOWL: there was a time when pincode is a must(it still is) but in today's time when we have facility that mobile phones are almost everywhere it should be given importance.
Private people do call in case they fail to deliver for two attempts but except you I do not think many people have experience that postman/PO call to arrange for delivery.

@banskt: today I paid Rs.250 for box weight 1.2kg (but volumetric weight 1.9kg)from delhi to mumbai.

[xtremevicky]

I got my HDD from letsbuy and Credit Card from HDFC via bluedart.

Easy and simple . I know its expensive but spending 1k for 20k products is ok . For cheaper sending I think speed post is ok which is not fragile .

[MegaMind]

DTDC Plus messed up the mobo on the way from Kolkata to chennai...
No physical damages, but didnt work...

[tkin]

DTDC Plus messed up the mobo on the way from Kolkata to chennai...
No physical damages, but didnt work...

If that package was dropped multiple times it may have caused short circuit among the components that's probably causing the problem, anyway since it was taken for rma hope all goes good for you. At least they didn't damage the cpu.

[newway01]

I recommend DTDC as VFM service. They have reasonable pricing and good service. Have used them more than 20 times. Yet to face any problem. Sometimes they will take 1-2 days more to deliver the stuffs after they have reached our nearest office. But if I'm in a hurry, I'll collect it from their office which is only 5mins walk from my place

Have used Bluedart and Fedex, but are expensive. Other services I have used:

Aramex: Not trustworthy people, late delivery
First Flight: Poor Handling and Late Delivery
Speedpost: Good Coverage and affordable rates. Not recommended though as their handling is bad, infact very bad

Professional Courier: Stay away from them. Everyone's complaining about them stealing stuffs. Although I haven't used them myself, my friend lost an iphone 3G during transit and not recovered. Most probably they steal it

As for stealing/DOA problems, we need to take some precautions ourselves.

Firstly, when sending products that cost above 3000rs, always use insurance option and show the full value of product.

Secondly, shaking while transit occurs to all courier services, whether its bluedart or speedpost. So we have to pack it properly to avoid any problems. Always use the original packaging of product if available. If not, take 2 pieces of thermocol and fix it on either side of product and stick it together to avoid un-necessary shaking. Use bubble papers and foam balls to protect electronic stuffs.

Thirdly, avoid writing original product name on outside. An average joe have a tendency to steal stuff if you write it on top of courier. For example if shipping mobile phone, name it as "wireless communication device" or use much complicated tech terms

Here's some suggestions:

Motherboard: pc mainboard
RAM: pc memory
HDD: pc storage
speakers: audio controller
graphics card: GPU device

etc.....you got the point, rite?

Thats all for now!!!!

anybody knows whether postman(speed post) give a call to consignee in case he is unable to access address/consignee?

No he won't. Atleast in my area. I need to visit post office and inquire about the parcel if its late

[xtremevicky]

I think we can only come to a conclusion that some services are good in certain parts of India while some are poor on other parts .

Bluedart is the way if you are sending expensive products . Or look for local buyers .

[pepsodent]

Experience relating to sale made at TE forums:EMS Speed posts
http://www.t echenclave.com/video-and-audio-hardware/music-player-sandisk-fuze-8gb-two-190529.html
(remove space in t echencalve)
The packet was sent on 13th May 2011 from Delhi to Hyderabad.The tracking status was normal as expected movement of goods.
On 16th the article was reported to reach PDC,CUC Hyderabad and on 17th there was no further status update.
On 18th suddenly the status was "Delivered on 16th to addressee". So I sent PM to addressee that he got his package but to my surprise he did not receive packet.
I asked my local post office guys in Delhi and I was told on 18th evening that if status is delivered then packet is infact being delivered and addressee should ask at his office reception and this message was communicated by me to addressee.
Today I received message from addressee(Hawk) and he told me that packet was lying in post office and he had to work hard to locate the concerned post office.
So,I need to reconsider sending goods via EMS speed post next time.

[nginx]

^^ Why oh why do you have to post urls like that? If you didn't include that space, we could have just clicked on it directly. Just saying...

Edit: There you go:
http://www.techenclave.com/video-and...wo-190529.html

[pepsodent]

^when I posted direct link it was not working.
May be forums do not like each other.
Some forums do not accept name of other forum(s).

[thetechfreak]

Regarding Service I'd say = BlueDart hands down.

But problem is that VFM providers, like Speed post have problems like "misplacing" of shipment

[avichandana20000]

DTDC is good. it even contacts the consignee if not available at the time of delivery. it has happened in my case.

[ashis_lakra]

DTDC is reasonable and cost effective. They deliver packages in good condition, but they dont send it to get delivered it to home,. I am lucky cause DTDC opened a new office within 200 mts from my home. So, its not much of a pain to go and fetch the box yourself.

[Skud]

But here (Patna) they deliver to my home

[Rockstar11]

hmmmm.....

[ssk_the_gr8]

DTDC is reasonable and cost effective. They deliver packages in good condition, but they dont send it to get delivered it to home

now that is the problem with dtdc, not everybody lives close to the office, they should deliver it at home

[ashis_lakra]

Yea, that sucks a lot perhaps we can write reviews about them on their website, so that they can improve their service.

[mohityadavx]

BlueDart is the worst

I ordered something on letsbuy they shipped it frm Delhi on priority and now it hasn't reached me till today when the distance being less than 50km

I will have to cancel my order as i m leaving town and won't come back ill 6 months !!

[ashis_lakra]

theitwares now shipped my graphics card by TNT ignoring DTDC ;(

DTDC took less than 4 days..

TNT shipped from Mumbai on 29th June.

Lets see how much days it takes by TNT to reach and in what condition..

[ssk_the_gr8]

very bad experience with first flight,customer service is hopeless + late delivery, i advice against using them