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Originally Posted by MetalheadGautham
Does WD warranty have free and highly efficient data recovary mechanism for its customers ?
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None of the Hard drive manufacturers provide that facility. They usually route the customers to 3rd party recovery options.
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Comment on WD Customer care - If your HDD stops working/crashes then call up WD Support, Courier guy comes home & picks up HDD & sends to Delhi, They might replace/repair & send back to your city. It takes around 15 days of time.
Is this correct ?
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100% correct. My 320GB WD HDD went bad within 6 months of usage. Generated an online RMA, got a call from GATI courier for collecting the HDD very next day, sent it for RMA & came back to me via courier within 6 working days flat. Mind you, Seagate doesn't offer this door-to-door pick up & drop facility unless you're in a remote location. This is something which WD & Hitachi provides. For Seagate, you'll manually have to take it to their service centre which is closest to you. In Mumbai, that would equate to Accel Frontline in Saki Naka, Andheri.