Quote:
Originally Posted by Scott274
Yesterday I went to buy a 160 GB IDE Western Digital Harddisk (internal) in lamington road mumbai (Mccann Infosys). They didn't have any stock at that time so I will be buying on monday instead.
My query here is, don't WD internal harddisks come in any original company box cover (with internal packing etc). The shopkeeper showed me some of the stored harddisks and all of them were in some kind of plastic like covers (sealed probably but not sure). I had heard that internal harddisks are bit sensitive and can be damaged even by a fall from a short height. So I thought they would come in boxes but the shopkeeper told me only external harddisks come in box covers and internal don't. Now Mccann is one of the more famous shops in lamington road, so should I just believe him and go ahead with my buying plan.
And don't we get any guarantee/warranty card etc alongwith the purchased WD internal harddisk? The shopkeeper told me that the purchase bill and the model number is all that is needed while claiming the five year guarantee at any WD service center.
One last thing, do we usually get the 80 pin connector cable etc along with the harddisk or will I have to buy these things separately. Please advise what other things should I ask for/buy along with the harddisk.
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Its O.K, the package shown to you is called OEM, it does not come in any box of any sort, but the bulk of HDDs is delivered in a large secured box, so no chance of damage, also HDDs can withstand large shocks(300Gs) in non operating mode.
The boxed package is called retail version, costs more and contains SATA cables, screws and other stuffs, these are not available in INDIA, so OEM is the way to go.
Retail Drive-
http://www.newegg.com/Product/Produc...82E16822136351
OEM Drive-
http://www.newegg.com/Product/Produc...82E16822136131
You need to buy SATA data cable and molex to sata power adapter if your PSU lacks SATA power connectors.
SATA data cables cost about 40/- and SATA power cables should cost the same.
Warranty is determined by the serial no, you don't need anything, just put the HDD serial no
HERE, and you will know the warranty status of the HDD.
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Posted again:
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Quote:
Originally Posted by ishanjain
I told you people that WD's claim of having a perfect customer care service is an absolute lie. I havent even seen any of their "Warranty @ your home" posters for a long time now, gotta confirm this that they are still having this service or not.
RMN, you are right, we customers are really trapped. These king of issues are increasing at an alarming rate. I am even thinking of leaving my hardware business because of increasing number of complaints.
@OP,
you have seen the conversations and there are both satisfied and angry customers for both the manufactures. My suggestion for you is to go for seagate. That firmware issue has just ruined its goodwill, else it is a good company. Problems do occur in both the HDD's but the thing you should consider is the warranty service from seagate. I am satidfied with seagate's service......
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Seagate's cust care is the best, replaced my HDD in 3 days, now that they have the firmware issue resolved they should be back on track, their 7200.12 HDDs are already making news, they are quite good, just waiting to see if any FW issue crops up
.