[kalpik]

Just sent this to the NCR Nodal officer:

Hi!

Please refer the attached email conversation for your reference. This is regarding the "Fair" Usage Policy Airtel has come up woth recently (as mentioned in various tarrif plans and also http://airtel.in/applications/xm/Fair_Usage_Policy.pdf ). I am really shocked to see that an ISP of such high repute can act in such an irresponsible manner! Can you please explain to me the following:

i. "a small number of users" are those who use more than a mere 10-13% of data usage (as per the respective data caps you have put on the site)

ii. A "generous usage level is" = 10-13% data usage.

iii. Even slow speeds like 128/256/384/512kbps can impair Airtel's network performance.

iv. A data usage of more than 10-13% will result in customer being penalised by reduced speeds by upto 50%.

v. In the age of Gbps and Mbps, Airtel has decided to reduce of speeds by 50% in 128/246/348/512kbps Unlimited plans.

When you promise you will give an unlimited connection at said speed, i expect you to keep your promise. This is just looting your customers in broad daylight! If you cannot provide true unlimited connections, its really a shame you people call yourselves an "Internet Service Provider", when you cannot even provide unlimited connections at such slow speeds. Anyway, i really want an explaination to this policy in a way that can convince me, else be sure that ill not let it go. And its not just me you owe an exlaination to, its a lot of other of your customers too (http://broadbandforum.in/airtel-broa...-usage-policy/). If we users dont get what we were promised, be sure we will do anything possible to make sure the word is out about how you are looting people.

For your reference:

http://sifybroadband.techwhack.com/1315-afup
http://wiki.broadbandforum.in/Why_no...and_Connection

http://broadbandforum.in/airtel-broa...-usage-policy/
http://pcworld.in/india/news/5865601...nlimited_plans
http://www.kalpiknigam.com/blog/2009...d-connections/

Regards,
Kalpik

Just got a reply:

Dear Mr. Kalpik,

Having gone through the details of your case, we understand your concern.
We have always tried to ensure that our customers get the same feeling of
quality service while transacting through any of our channels and regret
the inconvenience faced. We are a customer centric organization and as such
would want every interaction you have with us to be a pleasant one

We at Airtel, use stringent measurement and control applications to ensure
that the service you receive is error free. We appreciate your patience and
look forward to a lasting relationship with you.

It is our privilege to have you as our valued customer and would like to
thank you for your continued patronage. We look forward to a long and
fruitful association with you.

WTF! ???