Kshitij Sobti

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Posted on 06-04-2010

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CrossOver support

While it is difficult to rate and review the kind of support you get with a product, considering the complex nature of the product, and the fact that it will at its best can only accomplish a limited amount of what it has set out to do. It is nonetheless possible to enumerate the options available.

Since part of what you are paying for is software support, it is important to know how much you can get. With the wide array of applications available for Windows and the multitude of versions of each, and the stream of updates which follow, it is impossible for the people at Codeweavers to provide support for all. Don't expect Codeweavers to help you install that special Kundali software that only your local CyberCafewallah sells!

If you purchase CrossOver Standard, you are eligible to receive Level 3 support, which means you will get support "for installation issues or major show stopping issues" that you encounter while running or installing a supported applications if you are using one of their "tested distributions." The support expires after 6 months, during which you will also be eligible to receive any minor (v8 to v8.1) or major (v8 to v9) upgrades. There is no way to renew support once it expires, although you can simply repurchase the software.

Users of the Professional version, are eligible for Level 2 support. It is similar to Level 3 support, however Codeweavers will entertain problems you have while using the application on an unsupported distribution. Additionally, any Level 2 problems will eventually see a fix in a future version.

Level 1 support is the support level Codeweavers gives to customers who purchase a multi-user license for over 100 people.

Other than that, Codeweavers has a huge database of applications called Codeweavers CrossOver Compatibility Center (C4). It contains details information of how well applications intall and run on CrossOver along with information about bugs, tips and tricks for running / installing the applications, screenshots, and even forums for each applications.

Here registered members can also vote for which application they would like to see running on CrossOver, so that Codeweavers know how to prioritize fixes. They also maintain ranks of application based on how well they run, or voted, or pledges etc.

Pledges are another way of measuring the priority of an application. Pledges allow registered members to, in a way, put their money where their mouth is and declare how may licenses of CrossOver they will be willing to purchase, if the application they are pledging for is supported.

Overall, Codeweavers has found an excellent way to contribute to open source development, and towards increasing Linux adoption while still managing to make money. While the 6 month support might seem a little less, in the kind of dynamic situation that Wine is, it is to be expected. A CrossOver license in the end, is not that expensive. being a mere $39.95 (around Rs. 1900) for the standard, and $69.95 (around Rs. 3200) for Professional, and will discounts available for bulk purchases.

Conclusion

CrossOver is an impressive solution for running Windows applications on Linux, although it is far from perfect. The very premise of the application -- which is to be able to run all Windows applications flawlessly -- is something which it is still far from accomplishing at present. While this may be disappointing to some, it is something that CrossOver states very clearly. They make no false or exaggerated claims of what their application can accomplish.

Whatever CrossOver does try to accomplish, is something which is in within the purview of Wine as well. While CrossOver is a superset of Wine, it is worthwhile to note what elements it adds to its counterpart and then decide whether those are worth paying for.

Over and above being simply allowing Windows applications to run, CrossOver acts as a good bridge between the differing paradigms of Windows and Linux, with support for creating Linux packages out of Windows applications, and distributing them as easily, by creating virtual bottles, and automatically installing dependencies of applications. For those coming fresh from a Windows environment, many will be unable to figure out the often confusing steps required to run Windows applications.

For anyone needing a supported version of Wine, or a simple-to-use interface for installing and managing Windows applications, CrossOver if your best bet. If you wish to support Wine development, then any money spent on Codeweavers products is sure to end up promoting  the development of Wine. If there are applications you need to run on Wine which aren't supported yet, pledging and voting for them is a good way of directing the development of Wine.

If however you need to run Windows applications on Linux and are not bothered by the added complexity of the commandline tools for configuring and running Windows applications, and are comfortable with installing 3rd party application to manage your installed applications and prefixes, you might be better off with the free open source Wine. Even so, CrossOver might feel like a worthy cause for investment to some; as it is a company which makes money while promoting a good cause and contributing to open source.

In the next part we will review CrossOver's functionality, and will take a look at how to install and manage applications with CrossOver.Read Part 2 here